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Weverse Shop CS Center
CS Center Information
3
Delivery Courier Hot Line and Opening Hour
Shipping Disruptions due to Novel COVID-19 Outbreak (Updated on 28 Apr.)
iKON 2022 CONCERT [FLASHBACK]
2021 SVT 5TH FAN MEETING <SEVENTEEN in CARAT LAND>
1
2021 SVT 5TH FAN MEETING FAQ
2021 TXT LIVE <ACT:BOY>
1
TXT LIVE FAQ
SEVENTEEN CONCERT <POWER OF LOVE>
1
SEVENTEEN CONCERT FAQ
2021 SEVENTEEN ONLINE CONCERT <IN-COMPLETE>
1
2021 SEVENTEEN ONLINE CONCERT
2021 TXT FANLIVE SHINE X TOGETHER
1
2021 TXT FANLIVE SHINE X TOGETHER
BTS 2021 MUSTER 소우주
1
BTS 2021 MUSTER SOWOOZOO FAQ
2021 ENHYPEN FANMEETING <EN-CONNECT>
2
2021 ENHYPEN FANMEETING
2021 ENHYPEN [EN-CONNECT : COMPANION]
[EN] 2021 SUNMI THE 1ST ONLINE CONCERT [GOOD GIRL GONE MAD]
1
[EN] 2021 SUNMI THE 1ST ONLINE CONCERT [GOOD GIRL GONE MAD]
BTS PERMISSION TO DANCE ON STAGE LIVE STREAMING
2
BTS PERMISSION TO DANCE ON STAGE LIVE STREAMING FAQ
BTS PERMISSION TO DANCE ON STAGE - LA
‘YG PALM STAGE - 2021’
1
‘YG PALM STAGE - 2021’ FAQ
2022 Weverse Con FAQ
1
‘2022 Weverse Con’ FAQ
2022 TXT FANLIVE MOA X TOGETHER FAQ
1
2022 TXT FANLIVE MOA X TOGETHER
TREASURE 1ST CONCERT FAQ (2022)
1
TREASURE 1ST CONCERT [TRACE] FAQ
BTS PERMISSION TO DANCE ON STAGE - SEOUL
1
BTS PERMISSION TO DANCE ON STAGE - SEOUL Live Streaming FAQ
WINNER 2022 CONCERT FAQ
1
WINNER 2022 CONCERT FAQ
SVT 6TH FAN MEETING <SEVENTEEN in CARAT LAND>
1
SVT 6TH FAN MEETING [SEVENTEEN in CARAT LAND] FAQ
BTS PERMISSION TO DANCE ON STAGE - LAS VEGAS
1
BTS PERMISSION TO DANCE ON STAGE - LAS VEGAS Live Streaming FAQ
SVT 2022 JAPAN FANMEETING 'HANABI' FAQ
1
SVT 2022 JAPAN FANMEETING 'HANABI' Online live streaming FAQ
SEVENTEEN WORLD TOUR [BE THE SUN] - SEOUL
1
SEVENTEEN WORLD TOUR [BE THE SUN] - SEOUL Online Streaming FAQ
TOMORROW X TOGETHER WORLD TOUR
1
TOMORROW X TOGETHER WORLD TOUR IN SEOUL
STAYC 1st FANMEETING [STAY COOL PARTY]
1
STAYC 1st FANMEETING [STAY COOL PARTY] Online live streaming FAQ
2022 ENHYPEN WORLD TOUR ‘MANIFESTO’ in SEOUL
1
2022 ENHYPEN WORLD TOUR ‘MANIFESTO’ in SEOUL FAQ
Billlie 1st Online XR Concert [the interlude of 11] Weverse Streaming FAQ
1
Billlie 1st Online XR Concert [the interlude of 11] Weverse Streaming FAQ
SEVENTEEN WORLD TOUR [BE THE SUN] - JAPAN
1
SEVENTEEN WORLD TOUR [BET THE SUN] - JAPAN Online Streaming FAQ
WINNER LIVE STAGE [WHITE HOLIDAY]
2
WINNER LIVE STAGE [WHITE HOLIDAY] Online live streaming FAQ
WINNER LIVE STAGE [WHITE HOLIDAY] DELAYED STREAMING FAQ
BTS 기념주화 FAQ
1
BTS 기념주화 FAQ
ENHYPEN WORLD TOUR 'MANIFESTO' in JAPAN
1
ENHYPEN WORLD TOUR 'MANIFESTO' in JAPAN Online Streaming FAQ
LE SSERAFIM FAN MEETING ‘FEARNADA’ 2023 S/S
1
LE SSERAFIM FAN MEETING ‘FEARNADA’ 2023 S/S Online Live Streaming
2023 SVT 7th FAN MEETING
1
2023 SVT 7th FAN MEETING <SEVENTEEN in CARAT LAND Online streaming FAQ
`TOMORROW X TOGETHER WORLD TOUR IN SEOUL’ FAQ
1
TXT WORLD TOUR 'ACT : SWEET MIRAGE' 2023 IN SEOUL Online Streaming FAQ
SEVENTEEN 2023 JAPAN FANMEETING 'LOVE' FAQ
1
SEVENTEEN 2023 JAPAN FANMEETING 'LOVE' FAQ
자주묻는질문
Shipping
13
Where can I track my orders?
It says the shipping for my order started but I still haven't got it.
When will my pre-order start shipping?
It says the shipping has been completed but I still haven't got it.
I received something I did not order.
View all 13
Order / Payment
46
I'd like to change the shipping address for my order.
I'd like to change the product I ordered.
How do I cancel my order?
How long does a refund process take?
I cannot find anything from my order history.
View all 46
Membership
29
What name should I enter when I sign up for a membership?
I've made a mistake when I entered my name.
I changed my legal name, and I need to apply it to my membership info.
I'm having trouble entering my name in the membership info.
I'm a Korean, but I've entered my name in English.
View all 29
Member / Service
21
How do I sign up for the membership?
Can a minor sign up for the service?
I'm having trouble authorizing my email.
How do I delete my account?
How do I set up for touch ID and face ID login?
View all 21
ALL
115
Where can I track my orders?
It says the shipping for my order started but I still haven't got it.
When will my pre-order start shipping?
It says the shipping has been completed but I still haven't got it.
I received something I did not order.
View all 115
Exchange / Return
7
The product has a defect.
A special gift from an event has a defect. Can I get an exchange?
I had a change of mind and would like to exchange a product.
I had a change of mind and would like to refund a product.
I'd like to refund/exchange the product I purchased on-site.
View all 7
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