Weverse Shop

CS Center Information 3

• Delivery Courier Hot Line and Opening Hour
• Shipping Disruptions due to Novel COVID-19 Outbreak (Updated on 28 Apr.)
• iKON 2022 CONCERT [FLASHBACK]

2021 SVT 5TH FAN MEETING <SEVENTEEN in CARAT LAND> 1

• 2021 SVT 5TH FAN MEETING FAQ

2021 TXT LIVE <ACT:BOY> 1

• TXT LIVE FAQ

SEVENTEEN CONCERT <POWER OF LOVE> 1

• SEVENTEEN CONCERT FAQ

2021 SEVENTEEN ONLINE CONCERT <IN-COMPLETE> 1

• 2021 SEVENTEEN ONLINE CONCERT

2021 TXT FANLIVE SHINE X TOGETHER 1

• 2021 TXT FANLIVE SHINE X TOGETHER

BTS 2021 MUSTER 소우주 1

• BTS 2021 MUSTER SOWOOZOO FAQ

2021 ENHYPEN FANMEETING <EN-CONNECT> 2

• 2021 ENHYPEN FANMEETING
• 2021 ENHYPEN [EN-CONNECT : COMPANION]

[EN] 2021 SUNMI THE 1ST ONLINE CONCERT [GOOD GIRL GONE MAD] 1

• [EN] 2021 SUNMI THE 1ST ONLINE CONCERT [GOOD GIRL GONE MAD]

BTS PERMISSION TO DANCE ON STAGE LIVE STREAMING 2

• BTS PERMISSION TO DANCE ON STAGE LIVE STREAMING FAQ
• BTS PERMISSION TO DANCE ON STAGE - LA

‘YG PALM STAGE - 2021’ 1

• ‘YG PALM STAGE - 2021’ FAQ

2022 Weverse Con FAQ 1

• ‘2022 Weverse Con’ FAQ

2022 TXT FANLIVE MOA X TOGETHER FAQ 1

• 2022 TXT FANLIVE MOA X TOGETHER

TREASURE 1ST CONCERT FAQ (2022) 1

• TREASURE 1ST CONCERT [TRACE] FAQ

BTS PERMISSION TO DANCE ON STAGE - SEOUL 1

• BTS PERMISSION TO DANCE ON STAGE - SEOUL Live Streaming FAQ

WINNER 2022 CONCERT FAQ 1

• WINNER 2022 CONCERT FAQ

SVT 6TH FAN MEETING <SEVENTEEN in CARAT LAND> 1

• SVT 6TH FAN MEETING [SEVENTEEN in CARAT LAND] FAQ

BTS PERMISSION TO DANCE ON STAGE - LAS VEGAS 1

• BTS PERMISSION TO DANCE ON STAGE - LAS VEGAS Live Streaming FAQ

SVT 2022 JAPAN FANMEETING 'HANABI' FAQ 1

• SVT 2022 JAPAN FANMEETING 'HANABI' Online live streaming FAQ

SEVENTEEN WORLD TOUR [BE THE SUN] - SEOUL 1

• SEVENTEEN WORLD TOUR [BE THE SUN] - SEOUL Online Streaming FAQ

TOMORROW X TOGETHER WORLD TOUR 1

• TOMORROW X TOGETHER WORLD TOUR IN SEOUL

STAYC 1st FANMEETING [STAY COOL PARTY] 1

• STAYC 1st FANMEETING [STAY COOL PARTY] Online live streaming FAQ

2022 ENHYPEN WORLD TOUR ‘MANIFESTO’ in SEOUL 1

• 2022 ENHYPEN WORLD TOUR ‘MANIFESTO’ in SEOUL FAQ

Billlie 1st Online XR Concert [the interlude of 11] Weverse Streaming FAQ 1

• Billlie 1st Online XR Concert [the interlude of 11] Weverse Streaming FAQ

SEVENTEEN WORLD TOUR [BE THE SUN] - JAPAN 1

• SEVENTEEN WORLD TOUR [BET THE SUN] - JAPAN Online Streaming FAQ

WINNER LIVE STAGE [WHITE HOLIDAY] 2

• WINNER LIVE STAGE [WHITE HOLIDAY] Online live streaming FAQ
• WINNER LIVE STAGE [WHITE HOLIDAY] DELAYED STREAMING FAQ

BTS 기념주화 FAQ 1

• BTS 기념주화 FAQ

ENHYPEN WORLD TOUR 'MANIFESTO' in JAPAN 1

• ENHYPEN WORLD TOUR 'MANIFESTO' in JAPAN Online Streaming FAQ

LE SSERAFIM FAN MEETING ‘FEARNADA’ 2023 S/S 1

• LE SSERAFIM FAN MEETING ‘FEARNADA’ 2023 S/S Online Live Streaming

2023 SVT 7th FAN MEETING 1

• 2023 SVT 7th FAN MEETING &lt;SEVENTEEN in CARAT LAND Online streaming FAQ

`TOMORROW X TOGETHER WORLD TOUR IN SEOUL’ FAQ 1

• TXT WORLD TOUR 'ACT : SWEET MIRAGE' 2023 IN SEOUL Online Streaming FAQ

SEVENTEEN 2023 JAPAN FANMEETING 'LOVE' FAQ 1

• SEVENTEEN 2023 JAPAN FANMEETING 'LOVE' FAQ

Shipping 13

• Where can I track my orders?
• It says the shipping for my order started but I still haven't got it.
• When will my pre-order start shipping?
• It says the shipping has been completed but I still haven't got it.
• I received something I did not order.

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Order / Payment 46

• I'd like to change the shipping address for my order.
• I'd like to change the product I ordered.
• How do I cancel my order?
• How long does a refund process take?
• I cannot find anything from my order history.

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Membership 29

• What name should I enter when I sign up for a membership?
• I've made a mistake when I entered my name.
• I changed my legal name, and I need to apply it to my membership info.
• I'm having trouble entering my name in the membership info.
• I'm a Korean, but I've entered my name in English.

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Member / Service 21

• How do I sign up for the membership?
• Can a minor sign up for the service?
• I'm having trouble authorizing my email.
• How do I delete my account?
• How do I set up for touch ID and face ID login?

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ALL 115

• Where can I track my orders?
• It says the shipping for my order started but I still haven't got it.
• When will my pre-order start shipping?
• It says the shipping has been completed but I still haven't got it.
• I received something I did not order.

View all 115

Exchange / Return 7

• The product has a defect.
• A special gift from an event has a defect. Can I get an exchange?
• I had a change of mind and would like to exchange a product.
• I had a change of mind and would like to refund a product.
• I'd like to refund/exchange the product I purchased on-site.

View all 7