■ Shipping within South Korea

 - Your order may have been misdelivered or lost. Please contact your shipping company immediately to locate your order.



■ International shipping


In the following cases, your order may appear as completed but you may not have received it.


 - The address was incorrect

 - The recipient was absent and could not receive the package in person

 - The order was received by a security guard or it was delivered to a mailbox

 - The order incurred custom duties at the customs office

 - The recipient was absent but someone else received the package in person


※ If your order was not received and the courier had nowhere else to entrust it, it will be stored by the courier and then automatically sent back to South Korea.

※ If the recipient cannot be contacted and the order had to be re-delivered, the customer who placed the order will be responsible for the round-trip shipping fee.