Weverse Shop

Shipping 13

• Where can I track my orders?
• It says the shipping for my order started but I still haven't got it.
• When will my pre-order start shipping?
• It says the shipping has been completed but I still haven't got it.
• I received something I did not order.

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Order / Payment 46

• I'd like to change the shipping address for my order.
• I'd like to change the product I ordered.
• How do I cancel my order?
• How long does a refund process take?
• I cannot find anything from my order history.

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Membership 29

• What name should I enter when I sign up for a membership?
• I've made a mistake when I entered my name.
• I changed my legal name, and I need to apply it to my membership info.
• I'm having trouble entering my name in the membership info.
• I'm a Korean, but I've entered my name in English.

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Member / Service 21

• How do I sign up for the membership?
• Can a minor sign up for the service?
• I'm having trouble authorizing my email.
• How do I delete my account?
• How do I set up for touch ID and face ID login?

View all 21

ALL 115

• Where can I track my orders?
• It says the shipping for my order started but I still haven't got it.
• When will my pre-order start shipping?
• It says the shipping has been completed but I still haven't got it.
• I received something I did not order.

View all 115

Exchange / Return 7

• The product has a defect.
• A special gift from an event has a defect. Can I get an exchange?
• I had a change of mind and would like to exchange a product.
• I had a change of mind and would like to refund a product.
• I'd like to refund/exchange the product I purchased on-site.

View all 7