Please submit a ticket so we can check for the misdelivery.
■ How to Submit Ticket
1. My > My Orders > Order > Details > [Return]
2. Choose the product(s) you want to return
3. Choose [Misdelivery] as your reason for returning.
4. Attach your photo(s), following the guide below:
- If you have the invoice on the delivery box: Take a picture of the product and the invoice on the box together
- If you do not have the delivery box: Write down your phone number, your name, and your address on a piece of paper. Take a picture of the product and the paper together
5. Explain your problem in detail and submit your ticket
■ What Happens When We Receive Your Ticket
1. When your ticket is submitted, we will check if your order can be returned.
2. For orders that can be returned, we will send you a courier to pick up the order and bring it back. (Usually takes 1 - 2 business days for addresses in South Korea)
3. Please put the product(s) you want to return in the box, as you received it.
4. We will check the returned product(s). Your order will then be canceled and refund process will start.
※ For international shipping, you will have to send back your product(s) on your own.
The shipping fee for returning the product(s) will be refunded through your Paypal account. Please submit your receipt and your Paypal account to the Customer Service.
※ If you do not follow the process outlined above, your return will take longer.