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Where can I track my orders?
You can track your orders via [My > Order History > Order > Details > Track]. The shipping usually takes the following amount of time: ■ Sh...
Tue, 22 Nov, 2022 at 4:51 PM
It says the shipping for my order started but I still haven't got it.
You can track your orders via [My > Order History > Order > Details > Track]. The shipping usually takes the following amount of time: ■ Sh...
Tue, 22 Nov, 2022 at 4:54 PM
When will my pre-order start shipping?
The shipping start date for pre-orders are announced on the product description pages and pre-order announcements. Pre-orders are clearly marked with &q...
Sun, 4 Sep, 2022 at 7:27 PM
It says the shipping has been completed but I still haven't got it.
■ Shipping within South Korea  - Your order may have been misdelivered or lost. Please contact your shipping company immediately to locate your order. ...
Sun, 4 Sep, 2022 at 7:29 PM
I received something I did not order.
Please submit a ticket so we can check for the misdelivery. ■ How to Submit Ticket 1. My > My Orders > Order > Details > [Return]  2. Cho...
Sun, 4 Sep, 2022 at 7:35 PM
How much is the shipping fee?
■ Shipping within South Korea Shipping will be free for purchases over KRW 50,000. Shipping fee of KRW 3,000 will be charged for purchases less than KRw 50...
Sun, 4 Sep, 2022 at 7:34 PM
The shipping fee was charged separately for each item I ordered.
Shipping fees may be charged separately for each item in the following cases: ■ If the destination (your country/region) is different for each item ...
Sun, 4 Sep, 2022 at 7:36 PM
Can I order products separately and have them shipped together?
Products with different order numbers cannot be shipped together. Shipping together is possible in the following cases: ■ Before you place your order: ...
Sun, 4 Sep, 2022 at 7:37 PM
Can the ordered products arrive separately?
All the products you ordered at one time will be shipped together in one box. However, some products may be separately packed due to the products' weig...
Sun, 4 Sep, 2022 at 7:38 PM
Which shipping company will deliver my order?
The following shipping company will deliver your order. The shipping company may change based on your country/region. ■ Shipping within South Korea: CJ ...
Thu, 3 Aug, 2023 at 1:56 PM