Membership

What name should I enter when I sign up for a membership?
Please enter your name on your ID card.  When you participate in an event or a concert, your name used for purchasing the membership must be the same as th...
Sun, 4 Sep, 2022 at 11:38 PM
I've made a mistake when I entered my name.
Once your name is entered, you cannot change it.  If you haven't used the membership benefits yet, please cancel your purchase and place your order aga...
Sun, 4 Sep, 2022 at 11:39 PM
I changed my legal name, and I need to apply it to my membership info.
If your name has been changed due to legal reasons such as marriage, you can change your name in the membership info.  Please submit a ticket with document...
Sun, 4 Sep, 2022 at 11:39 PM
I'm having trouble entering my name in the membership info.
You can enter your name in Korean, English, or Japanese when you join a membership.  However, you need to set up your language to Japanese if you want to e...
Sun, 4 Sep, 2022 at 11:40 PM
I'm a Korean, but I've entered my name in English.
Even if you're a Korean, entering your name in English is not a problem if you have a passport with the same English name.  Once you enter your info...
Sun, 4 Sep, 2022 at 11:41 PM
I didn't enter a middle name. Do I have to enter the full name?
If the First Name and Last Name you entered is the same with the name on your ID card, you can still use the membership benefits.
Sun, 4 Sep, 2022 at 11:42 PM
In what order do my last and first names appear on the membership card?
Depending on the language of your choice, your name will appear as below.  ■ Korean: In the order of last name and first name. ■ English: In the order of ...
Sun, 4 Sep, 2022 at 11:42 PM
Do I have to distinguish between upper and lower cases when I enter my name in the membership info?
You do not need to distinguish between upper and lower cases. However, we do recommend that you use the same style with the ID card you are likely to bring...
Sun, 4 Sep, 2022 at 11:43 PM
I'm not receiving the membership authorization text message.
If you don't get a text message even after you've seen that the message is sent, please check for cases listed below.  [If you haven't got t...
Mon, 5 Sep, 2022 at 10:27 AM
It says my phone number has already been authorized.
According to the membership policy, you can join an artist's membership only once per account.  If your number is already authorized, that number is no...
Sun, 4 Sep, 2022 at 11:45 PM