Please apply for an exchange so we can check the product defect.
■ How to apply for an exchange
1. My > My Orders > Order > Details > Exchange
2. Choose the product(s) you want to exchange.
3. Choose Product Defect as your reason for exchange.
4. Attach your photo(s), following the guide below:
1) If you have the invoice on the delivery box (2 photos)
- Take a picture of the defective product and the invoice together
- Take a picture of all the components and the invoice together
2) If you do not have the delivery box (2 photos)
- Write down your order number, name, and address on a piece of paper. Take a picture of the defective product and the paper together.
- Write down your order number, name, and address on a piece of paper. Take a picture of all the components and the paper together.
5. Explain your problem in detail and apply.
■ How we handle your application
1. When your application is submitted, we will check if your order can be exchanged.
2. For orders that can be exchanged, we will send you a courier to pick up the order and bring it back. (Usually takes 1 - 2 business days for addresses in South Korea)
3. Please put the product(s) you want to return in the box, as you received it.
4. We will check the returned product(s), and then we will ship you a new product and/or additional accessories.
※ For international shipping, you will have to send back your product(s) on your own.
The shipping fee for returning the product(s) will be refunded through your PayPal account. Please submit your receipt and your PayPal account to Customer Service.
※ If you do not follow the process outlined above, your return will take longer.
※ If you have any questions about by Fans products, please submit a ticket through "Contact Us" at Weverse Shop Customer Support.