Q. What are the online streaming tickets of SEVENTEEN 2022 JAPAN FANMEETING 'HANABI'?
A. Please refer to the informtion below.
[MEMBERSHIP ONLY product]
▶ HD Multi-view ￥5,100 (Sales Tax incl.)
[General product(available to all customers)]
▶ HD Single-view ￥5,100 (Sales Tax incl.)
※ MEMBERSHIP ONLY product is only available to SEVENTEEN GLOBAL OFFICIAL FANCLUB CARAT MEMBERSHIP (a.k.a Membership) holders.
※Your membership must not be expired during the purchase(payment completed) for Membership only tickets. Please double check your membership expiration date to prevent any disadvantages.
※ You are only allowed to purchase 1 ticket per each performance date. Duplicated purchase of the same date of performance will not be available.
Q. How can I watch SEVENTEEN 2022 JAPAN FANMEETING 'HANABI'?
A. Please follow the steps below!!
1) Login from Live streaming page with “Weverse SHOP” account.
- Streaming page: https://concerts.weverse.io/events/svt-hanabi
- If you purchased your streaming ticket via SNS account, you must login with your SNS account from the streaming page.
2) On first login, you must set your Nickname that you will use on chat
3) Click the “Validate” button, once clicked, your ticket will be considered as verified and used.
- Please note that you can only watch the streaming after ticket verification is completed.
- Once ticket verification is completed, you won’t need to verify again when re-logging in
Q. I am having a problem watching it. Where can I ask for help?
A. Depending on the issues, please follow the instructions below.
▶ Live-streaming view issues or inquiries (Ticket validation, disconnects or etc)
- click the question icon on the bottom right of the streaming page to submit your inquiry. - After the performance, please click the question icon on the bottom right in: https://concerts.weverse.io/page/support then put the name of the event/performance when submitting your inquiry.
▶ Payment related inquiries
- Weverse Shop: submit 1:1 inquiry through Weverse Shop application under SEVENTEEN SHOP
Q. Can I watch the performance again after the live streaming is over?
A. You may watch the Delay Single-view streaming that replays the ‘Live-streaming’.
(※ Delayed Single-view Streaming” is a replay event of the live-streamed performance.)
- To whom: Customers who purchased SEVENTEEN 2022 JAPAN FANMEETING 'HANABI' online streaming tickets
- Date: 2022 May 15(SUN) 11:00 (JST)/
2022 May 14(SAT) 19:00 (PDT)/
2022 May 14((SAT) 22:00 (EDT)
- Delay streaming will be performed only in HD singleview
Q. When will I receive my Emblem?
A. Emblem will be issued on May 9(MON) 6PM (JST)
- To whom : Customers who purchased SEVENTEEN 2022 JAPAN FANMEETING 'HANABI' online streaming tickets during the sales period
- Issuing date : from 2022 May 9(MON) 6PM (JST)
※ If you refund/cancel your ticker before the concert, gift emblem will not be issued.
※ Given emblem can be checked from Weverse Shop app > My > My NX > Rewards
Q. How many devices can watch the streaming?
A. Up to two devices are supported to watch the streaming per account.
- Starting from the third device, the first device will be automatically logged out.
Q. I want to cancel/refund my ticket.
A. you may cancel/refund your ticket until one hour before the start of the concert/show at ‘My > My orders. (SEVENTEEN JAPAN SHOP purchases are non-refundable under JAPAN shop policy)
- Refund/Cancellation will be closed by one hour before the start of the concert, once it’s closed, will not be refundable regardless whether you watched the streaming or not.
Q. How can I use the subtitles?
A. You may select the subtitle from the bottom right of the player. If none is chosen, subtitles will not be shown.
- Supported subtitles are Korean/English/Chinese during the live streaming
Q. What is the best streaming spec required in Mobile and PC?
A. It varies on your device, please refer to the information below:
▶ Supported streaming specs
- PC: Mac OS 10.12 + / Windows 7+
- Mobile: iOS 13.6+ / Android 8+
- Browser: Safari 13.1.2 / Firefox 39+ / Edge 97+
- Speed: Minimum 20Mbps internet connection
Q. What are the supported video quality/resolutions?
A. Video resolutions are supported as 1080P, 720P, 540P, 480P, 360P / AUTO’. please read the details below
▶ 1080P, 720P, 540P, 480P, 360P / AUTO
- For better streaming expericens, please use Edge, Safari, Samsung Browser, Firefox
- Please make sure you have access to internet speeds of 20Mbps or higher for the best connection. When using a public line, connection may not be stable even if the speed is 20Mbps or higher.
- Data usage may increase when streaming with 3G/LTE.
- Video resolution option is not available on iOS, and will be set to AUTO depending on the network connection speed and stability.
- Connection or play may not be stable on systems lower than iOS 13.6. Please make sure to upgrade to 13.6 or higher.
- Mirroring can be used depending on your mobile device or TV functions. Please refer to your device manual for more information.
- Your viewing experience as well as image and audio quality may be affected by the user’s network/data environment and other external factors.