Q.What are the online streaming tickets of `WINNER 2022 CONCERT [THE CIRCLE]`?
‘WINNER 2022 CONCERT [THE CIRCLE]’ is an Online and In-person event that will be held on live, this information will be only for the Online Streaming.
For any other concern or questions related to in-person concert tickets, please contact the Vendor: Auction Ticket .
Online Live streaming (Vendor : Weverse Shop / Global)
▶ Online Live streaming ticket (HD Single View) ₩44,000 (VAT incl.)
▶ Online Live streaming package (HD Single View) ₩55,000 (VAT incl.)
▶ Online Delay streaming ticket (HD Single View) ₩44,000 (VAT incl.)
◆ Purchase guidelines ◆
- Regardless of the Membership subscription countries, only can be purchased from GLOBAL SHOP..
- General benefit for the Online streaming ticket holders will receive ‘two times delay streaming benefits’ and ‘Weverse Shop gift emblem’
- Only 1 ticket per 1 account is allowed, multiple purchases will not be available. (1 account cannot hold more than 1 ticket)
- HD Single View contains one single main screen.
- Emblem to be provided:Live streaming ticket on May 6. 6PM (KST) / Delay Streaming ticket on May 13. 6PM (KST)
Q. What is ‘Delay singleview streaming’ in the ticket as a benefit?
※ Delayed Single-view Streaming” is a replay event of the live-streamed performance. Please read the information below.
[Delay Single view streaming]
- To whom: All Customers who purchased the Online Streaming ticket (membership holders incl.)
- Date:
1st round: May/7(SAT) 19:00 (Entry at 18:00)(KST)
2nd round: May/8(SUN) 15:00 (Entry at 14:00)(KST)
※ ‘Delayed Single-view Streaming’ is a replay event of the live-streamed performance. (including Online rehearsal)
※ ‘Delayed Single-view Streaming’ will be performed twice and content would be the same.
※ Even if you buy the ‘Delayed Single-view Streaming ticket’ only, you will be eligible for the emblem as well
- Emblem to be provided:Live streaming ticket on May 6. 6PM (KST) / Delay Streaming ticket on May 13. 6PM (KST)
Delay Streaming sales date and refund/cancellation policy:
- Sales open/ close date : May/1(SUN) 20:30 PM ~ May/8(SUN) 14:00 KST (until 1 hour before the 2nd round delay streaming to begins)
- Refund/Cancellation deadline : May/6(Fri) 17:00 KST (Refund/Cancellation will be closed by 5PM of the day before the 1st round Dealy streaming date)
Q. How can I watch ‘WINNER 2022 CONCERT [THE CIRCLE]’ Online streaming?
Please follow the steps below!
1) Login from Live streaming page with “Weverse SHOP” account.
- Streaming page: https://concerts.weverse.io/events/winner-2022
- If you purchased your streaming ticket via SNS account, you must login with your SNS account from the streaming page.
2) On first login, you must set your Nickname that you will use on chat
3) Click the “Verify/Purchase” button, once clicked, your ticket will be considered as verified and used.
- Please note that you can only watch the streaming after ticket verification is completed.
4)Supported subtitles are English/Japanese/Chinese during the live streaming
- Once ticket verification is completed, you won’t need to verify again when re-logging in.
- Concert entry will open only from 1 hour before the performance date/time
Q. I am having a problem watching it. Where can I ask for help?
Depending on the issues, please follow the instructions below!
Live-streaming view issues or inquiries (verification, disconnects or etc)
click the question icon on the bottom right of the streaming page to submit your inquiry.
After the performance, please click the question icon on the bottom right in: https://concerts.weverse.io/page/support then put the name of the event/performance when submitting your inquiry.
Payment related inquiries
Weverse Shop: Please submit 1:1 inquiry through Weverse Shop application under WINNER shop
※ Running time may change depending on the situation of the concert/on scene
※ If you happen to get your account deactivated, your ticket will be expired and it is non-refundable with no excuses.
Q. How many devices can watch the streaming?
Up to two devices are supported to watch the streaming per account.
Starting from the third device, the first device will be automatically logged out.
Q. I wanna cancel/refund my ticket.
you may cancel/refund your ticket until one hour before the start of the concert/show at ‘My > My orders.
*If you purchased a HD Single view ticket, your cancellation/refund will be closed by 2022-04-30(SAT) 17:00 (KST)
* If you purchased a HD Single view package ticket, your cancellation/refund will be closed by 2022-04-29(FRI) 17:00 (KST).
※ once it’s closed, will not be refundable regardless whether you watched the streaming or not.
Q. How can I use the subtitles?
You may select the subtitle from the bottom right of the player. If none is chosen, subtitles will not be shown.
Supported subtitles are English/Japanese/Chinese during the live streaming
Q. What is the best streaming spec required in Mobile and PC?
[HD Resolutions]
▶ PC: Mac OS 10.12 + / Windows 7+
▶ Mobile: iOS 13.6+ / Android 8+
▶ Browser: Safari 13.1.2 / Firefox 39+ / Edge 97+
▶ Speed: Minimum 20Mbps internet connection
Q. What are the supported video quality/resolutions?
Video resolutions are supported as 1080P, 720P, 540P, 480P, 360P / AUTO’. please read the details below.
- Please make sure you have access to internet speeds of 20Mbps or higher for the best connection. When using a public line, connection may not be stable even if the speed is 20Mbps or higher.
- Data usage may increase when streaming with 3G/LTE.
- Video resolution option is not available on iOS, and will be set to AUTO depending on the network connection speed and stability.
- Connection or play may not be stable on systems lower than iOS 13.6. Please make sure to upgrade to 13.6 or higher.
- Mirroring can be used depending on your mobile device or TV functions. Please refer to your device manual for more information.
- Your viewing experience as well as image and audio quality may be affected by the user’s network/data environment and other external factors.