Q. What is the date of SEVENTEEN 2023 JAPAN FANMEETING 'LOVE'?
▶ [Osaka] KYOCERA DOME OSAKA concert
Thursday, May 18, 2023 OPEN 15:00(JST) / START 16:00(JST)
▶ [Tokyo] TOKYO DOME concert
Sunday, May 28, 2023 OPEN 15:00(JST) / START 16:00(JST)
Q. What is the sales schedule for online live streaming of SEVENTEEN 2023 JAPAN FANMEETING 'LOVE'?
▶ 5/18 Osaka concert (1 DAY PASS) : Friday, April 28, 2023 12:00 (JST) ~
Thursday, May 18 16:59 (JST)
▶ 5/28 Tokyo concert (1 DAY PASS) : Friday, April 28, 2023 12:00 (JST) ~
Sunday, May 28 16:59 (JST)
▶ 5/18 & 5/28 concert (2 DAY PASS) : Friday, April 28, 2023 12:00 (JST) ~
Thursday, May, 18 16:59 (JST)
Q. What kind of SEVENTEEN 2023 JAPAN FANMEETING 'LOVE' passes are there?
SEVENTEEN 2023 JAPAN FANMEETING 'LOVE' will be held by online/offline concert at the same time, and this is the guide of online live streaming.
Online Live Streaming (Streaming platforms : Weverse Shop / Global, Japan)
▶MEMBERSHIP Membership only
HD Multi - view 6 5/18 Osaka (1 DAY PASS) : 6,600JPY (VAT including)
HD Multi - view 6 5/28 Tokyo (1 DAY PASS) : 6,600JPY (VAT including)
HD Multi - view 6 5/18 & 5/28 (2 DAY PASS) : 12,210JPY (VAT including)
▶ Weverse Shop for general customers
HD Single-view 6 5/18 Osaka (1 DAY PASS) : 6,600JPY (VAT including)
HD Single-view 6 5/28 Tokyo (1 DAY PASS) : 6,600JPY (VAT including)
HD Single-view 6 5/18 & 5/28 (2 DAY PASS) : 12,210엔 (VAT including)
◆ Guide to Purchase of Pass ◆
※ The passes of Weverse Shop JAPAN and Weverse Shop GLOBAL, are the same price.
※ HD Multi-view 6 provides 6 screens in total, consisting of 1 main screen and 5 concept screen.
※ HD Single-view provides only 1 main screen.
※ You can only purchase 1 day pass or 2 day pass per each performance day.
※ 2 DAY PASS is available to watch for both the Osaka concert on May 18 and the Tokyo concert on May 28.
※ VOD services are not included.
※ Only members with the membership can purchase the PASS for MEMBERSHIP ONLY.
・SEVENTEEN Japan official fanclub “CARAT” member who is affiliated with Weverse by SEVENTEEN Japan official site.
・a registered member of SEVENTEEN GLOBAL OFFICIAL FANCLUB CARAT MEMBERSHIP
※ The PASS for MEMBERSHIP ONLY can only be purchased if the membership period is valid at the time this concert pass is purchased (payment completed). Please check the expiration date in advance before purchasing.
※ Please make sure to check the payment cancellation/refund deadline and related regulations before proceeding with the purchase.
※ Running time and the programs might be changed due to on-site broadcasting circumstances.
※ Please note that if you withdraw from Weverse Shop, you will not be able to authenticate the pass and watch the concert, and your purchase list will not be restored.
Q.How do I watch online live streaming SEVENTEEN 2023 JAPAN FANMEETING 'LOVE'?
Please proceed in the order below!
Step 1. Purchase a pass from "SEVENTEEN Weverse Shop"
Step 2. Log in to the "Weverse Shop account where you purchased the pass" on the live viewing page (https://concerts.weverse.io/events/svt-love)
Step 3. License certification completed
※ If you purchase the ticket after logging in to Weverse Shop through your SNS account, you must log in with the same SNS account on the City Hall page.
※ This performance and delay streaming are available 1 hour before the scheduled time.
※ Up to one device for the single view and up to two devices for the multi-view can be connected at the same time. Please note that the first connected device will be automatically logged out when connecting to the third device.
※ If you deactivate the account of the Weverse Shop before the end of the performance, the purchase details will be deleted and not restored, and you will not be able to watch the performance.
Q. What is the quality of the video provided?
The images are available in '1080P, 720P, 540P, 480P, 360P/AUTO' quality. In addition, please refer to the information below.
- For smooth viewing, please connect with an Internet speed of 20Mbps or higher.
In a public network, connectivity may not be smooth, even if it is more than 20 Mbps.
- Data usage may increase when using 3G/LTE/5G.
- When viewing on iOS, you cannot select the quality separately, and the quality depends on the network environment and set with AUTO.
- If you watch it on iOS 13.6 or less, it may not be smooth, so make sure to update to 13.6 or higher.
- Mirroring is available depending on your mobile and TV function. For more information, please check the usage guide of the device.
- Your viewing experience as well as image and audio quality may be affected by the user’s network/data environment and other external factors.
Q. What is the best streaming spec required in Mobile and PC?
[HD quality]
▶ PC: Mac OS 10.12 + / Windows 7+
▶ Mobile: iOS 13.6+ / Android 8+
▶ Browser: Chrome 97+ / Safari 13.1.2 / Firefox 39+ / Edge 97+
▶ Speed: Internet environment at least 20Mbps
Q. How do I use subtitles?
You can select a subtitle language from the bottom right of the player, otherwise subtitles will not appear.
Live streaming will provide three-language subtitles (English/Japanese/Chinese)..
Q. Can I watch the performance on multiple devices at the same time?
You can connect up to one single view and two multi-view devices at the same time. Please note that the first device will be automatically logged out when connecting the more devices.
Q. There's a problem using it. Where should I ask for help?
Depending on the problem, please contact us via the following step!
Inquiries regarding watching the live streaming (not authenticated. the streaming is disconnected etc.)
Live streaming viewing page (https://concerts.weverse.io/events/svt-love) Click the question mark icon in the lower right corner of the page and make an inquiries
- After the online performance, click the question mark icon on the lower right side of the site (https://concerts.weverse.io/page/support) and enter the 'performance name' to make an inquiries
Payment inquiry - SEVENTEEN Customer Center in Weverse Shop 1:1 inquiry
※ Running time and programs may be changed due to on-site broadcasting circumstances.
※ Please note that if you deactivate from Weverse Shop, you will not be able to verify and watch the streaming, and your purchase details will not be restored.
Q. What are the emblems and special gifts?
Depending on the type of online streaming you purchased, the basic emblem and additional special gift will be provided.
Please check the schedule below for the details.
01. Basic emblem
- Target: Customers who purchased a ticket for SEVENTEEN 2023 JAPAN FANMEETING 'LOVE Online Live Streaming'
- PAYMENT SCHEDULE: AFTER 6PM (JST) ON JUNE 2, 2023 (Fri)
※ Rewards will not be paid if you cancel or refund the ticket you purchased before the performance begins.
※ Regardless of the type of product and quantity purchased, only one basic emblem will be given.
※ The emblem can be found at Weverse Shop > My > My NX > Rewards.
02. MEMBERSHIP ONLY 2 DAY PASS GIFT: Digital Photo Set
- Target: For purchase of the SEVENTEEN 2023 JAPAN FANMEETING 'LOVE Online Live Streaming Ticket'[MEMBERSHIP ONLY 2 DAY PASS] customer
- PAYMENT SCHEDULE: AFTER 6PM (JST) JUNE 9, 2023 (Fri)
※ Offer 14 digital photo sets (13 individuals + 1 group).
※ Special gift can be found through the emblem in Weverse Shop > My > My NX > Rewards
※ Please note that when you deactivate from Weverse Shop / Weverse membership, your purchase details will not be restored.
Q. Can I watch the performance again after the live performance?
You can watch "Delay Single View Streaming" which is a replay of the performance of "Live Streaming".
◆Delay Single View Streaming Guide◆
- Target: SEVENTEEN 2023 JAPAN FANMEETING 'LOVE'
Customers who purchase online live streaming tickets
- Date and time:
May 18th, Osaka concert
June 3rd (Sat) 10:00 (JST) / June 2nd (Fri) 18:00 (PST) / June 2nd (Fri) 21:00 (EST)
May 28th in Tokyo
June 4 (Sun) 10:00 (JST) / June 3 (Sat) 18:00 (PST) / June 3 (Sat) 21:00 (EST)
※ The above date and time are according to local time, and delay streaming will be held only once.
※ "Delay Single View Streaming" is replayed of the performance of "Live Streaming" is replayed.
※ Delay streaming is only available in HD single view.
※ 2 DAY PASS ticket can watch both delay streams.
Q. I'd like to get a refund on my ticket.
A . Payment cancellation/refund will be closed one hour before the start of this performance, and refunds will not be accepted regardless of whether you watch the video or not after the deadline.