Q. What kinds of tickets for 'Billie 1st Online XR Concert [the interlude of 11]'?
A. This concert is only held online, and please check the details below.
Sales schedule: October 28, 2022 (Fri) 10AM (KST) to November 11, 2022 (Fri) 8PM (KST)
1. HD Single-view + VOD: ₩33,000 (including VAT)
2. HD Single-view + VOD + Special Gifts: ₩44,000 (including VAT)
* Only one ticket is available for each Weverse Shop account, and duplicate purchases are not possible.
* You can only purchase tickets from the website (http://concert.weverse.io).
※ If you purchase a ticket with Special Gifts, you will receive a digital photo gift and a video gift.
Q. What is the schedule for the 'Billie 1st Online XR Concert [the interlude of 11]'?
A. The schedule of the performance is as follows.
- Performance: November 11, 2022 (Fri) 7PM (KST)
- Delay Streaming: November 12, 2022 (Sat) 11AM (KST)
* This performance will be held on Weverse in a undiscoure pre-recorded version online streaming.
* The ticket includes VOD service for replay. It will be provided once the media rating is determined by Korea Media Rating Board (KMRB), and additional schedules may be required if video modification is required. We will inform you of the schedule through additional announcements.
Q. What is theSpecial Gifts for purchasing the ticket?
A. If you purchase HD Single-view + VOD + Special Gifts, you will receive the special gifts.
Please check the details below.
◆ Special gifts guidance ◆
Billie 1st Online XR Concert [the interlude of 11] Weverse Shop emblem
- Schedule: After 2022/11/14(Mon) 6PM (KST)
* If you cancel (refund) your ticket before the performance begins, you will not receive an emblem.
* The paid emblem can be found in Weverse Shop > My > My NX > Rewards.
◆ Special Gifts Guide ◆
Purchases of the media package 'HD Single-view + VOD + Special Gifts' will receive digital photo and video gifts. The configuration and delivery schedules are as follows:
※ Special Gifts can be found on the Weverse > Billie Community > Media menu.
※ Please note that if you withdraw from Weverse Shop, you cannot watch the performance and your purchase details will not be restored.
Q. Can I watch the performance again after the live streaming?
A. Customers who purchased the ticket for this performance during the sales period can rewatch it on Weverse LIVE on November 12, 2022 (Sat) 11AM (KST) through delay streaming.
Q. How do I watch 'Billie 1st Online XR Concert [the interlude of 11]' online live streaming?
A. Please proceed in the order below!
STEP 1. Select Billie performance at Weverse Concert Home (http://concert.weverse.io) during the ticket sales period
STEP 2. Click the Buy Ticket button and purchase the ticket from the sales page in Weverse Shop
STEP 3. Log in to Weverse with the Weverse Shop account where you purchased the ticket and watch it on Billie Weverse's LIVE menu
Q. There is a problem while using it. Where should I ask for help?
A. Depending on the issue, please contact us via the route below!
1) Inquiries regarding watching live streaming (not authentication). The streaming is disconnected etc.)
Click the question mark icon in the bottom right of the Live Streaming viewing page and submit the inquiries
After the online performance, click the question mark icon on the bottom right of the https://concerts.weverse.io/page/support site and enter the performance name to submit the inquiries
2) Inquiries about payment
Weverse Shop: Submit through 1:1 inquiry to the customer center in Weverse Shop Billie.
※ Running time and programs may be changed due to on-site broadcasting conditions.
※ Please note that if you withdraw from Weverse Shop, you will not be able to authenticate and watch the performance, and your purchase details will not be restored.
Q. Can I watch a performance with multiple devices at the same time?
A.Up to two devices can be watched at the same time with one PC/mobile and one TV (TV app).
Q. I want to get a refund on my ticket.
A. You can cancel the ticket at Weverse Shop My > Order Details, and the ticket for the performance on November 11th will be canceled/refunded at 18:00 (KST) on November 11th, 2022.
※ After the payment cancellation/refund deadline, refund is not possible regardless of whether you are watching the video or not.
Q. How do I use subtitles?
A. Subtitle language can be selected in the lower right corner of the player, subtitles will not appear if not selected.
※ Performance streaming is available in six languages.
(English, Japanese, Simplified Chinese, *Traditional Chinese, *Spanish, *Indonesian - *Displays are automatically translated)
※ The VOD is available with four language subtitles (Korean, English, Japanese, and Simplified Chinese).
Q. Please tell me the best playback resolution for mobile, PC, and TV apps.
A. The playback resolution is as follows.
[PC]
▶ Windows: Edge, Chrome, Firefox
▶ Mac: Safari, Chrome, Firefox
[Mobile]
▶ iOS 10 or later / Android 5 or later
[TV app]
▶ Samsung Electronics Smart TV 2018 (TIZEN OS 4.0) and later models
▶ LG Electronics Smart TV 2018 (WebOS 4.0) and later models
▶ Android TV OS 6.0 and later models
▶ Apple TV models are Apple TV HD and Apple TV 4K, and tvOS 15.0 and later models
- For better viewing, please access with an Internet speed of 20Mbps or higher. In a public network, connectivity may not be stable, even if it is greater than 20 Mbps.
- Data usage may increase when using 3G/LTE/5G.
- The user's communication/data service and other external factors may disrupt the normal viewing or image quality and sound quality.