Q: May I know how many kinds of tickets for TOMORROW X TOGETHER LIVE <ACT:BOY>online streaming? 

A. Kindly refer to the following information.

 

[The product for MEMBERSHIP ONLY]

▶ HD Multi view 49,500 won (Include VAT)

 

[General product (available for all purchases)]

▶ HD Single view 49,500 won (Include VAT)

 

◆ Guide for ticket purchasing ◆

- HD Multiview is a product consisting of 1 main screen and 5 screens of personal cam for each member. (A total of 6 screens)

- HD Single view is a product consisting of 1 main screen.

- MEMBERSHIP ONLY product only can be purchased by the members who hold the TXT GLOBAL OFFICIAL FANCLUB MOA MEMBERSHIP. (a.k.a Membership)

※Membership benefits only can be used when the ticket is purchased during the membership valid period. Please check your membership whether valid or not in advance to prevent any disadvantage.

- Only one ticket can be purchased per account, and duplicate purchase of the same ticket is not possible. (2 purchases are not allowed per account.)

 

Q: What is “Delay Single View Streaming” that is a benefit of purchasing online live streaming tickets?

A. Delay single view streaming” is the event as replaying of the “live streaming. Kindly refer to the following information.

 

[Streaming of delay single view]

- Target: The customer who purchases the ticket of TOMORROW X TOGETHER LIVE <ACT:BOY> online live streaming.

- Date: 10:00 AM (KST), 10 Oct 2021 (Sun)

            18:00 PM (PDT), 9 Oct 2021 (Set)

            21:00 PM (EDT), 9 Oct 2021 (Set)

※”Streaming of delay single view” is the event as replaying of the “live streaming”.

※ Delay streaming only can be watched by HD single view.





Q: How to watch TOMORROW X TOGETHER LIVE <ACT:BOY> online live streaming? 

A. Kindly refer to the following steps!

 

1) Access to the Live Streaming page, and log in by the “Weverse Shop” account.

2)  When first login, kindly set your own nickname to use the chatting box.

3)  Click the “verification” button, and your ticket will be automatically verified right after . 

  • The live streaming only can be watched once the verification is completed. Please make sure that the verification is done before the live starts.
  • The authentication is only required when the 1st time logging.

The button for attending the online rehearsal will be available before 1 hour of the live starts.


Q. If the issue is spotted during the event, where should I reach out?

A. Depending on the issue, please contact us by following the below information !

[Any inquiries about watching the live streaming (Authentication of the ticket, Streaming interrupted issue, etc.)]

    - Contact us through the question mark button which appears at the bottom of the right bar in the live streaming page.

    - If you want to make an inquiry after the event, please visit https://www.venewlive.com/support , and click the questions mark at the bottom of the right site, and leave your inquiry with “The name of event”.

[Inquiry about the payment]

    - Weverse Shop: please inquire via the customer center 1:1 under TXT of Weverse shop.

      ※ For more information on the relay from the spot of running time and programmes is subject to change. 

※ If your membership of Weverse Shop has been withdrawn, please note that the purchase details will not be restored.

 

Q. Is it allowed to watch the streaming by several devices? 

A. Can stream up to 2 devices per account at the same time.

If the 3rd device logs in, the 1st device will be automatically logged out.

 


Q. I want to refund/cancel my ticket.

A. The ticket can be canceled through “My > Order history” 1 hour before the event starts.  You can cancel the order via “My > Order History”.

Cancelation / Refund can only be accepted 1 hour before  the event starts. After it, the refund will not be accepted no matter whether you attend the event or not.

 

 

Q. How do I set up the subtitles?

A. The language of the subtitles can be selected through the bottom of the right bar in the player. And the subtitles will not be shown if you didn’t set it up.

 

Subtitles in three languages (English/Japanese/Chinese) will be provided in the live streaming.

 

Q. I want to know the playback environment for mobile devices and PCs.

A. Please check the following information.

 

▶ PC : MAC OS 10.12 + / Windows 7 +

▶ Mobile:  iOS 13.6 + / Android 8 +

▶ Browser : Chrome 70 + / Safari 13.1.2 / Firefox 39 + / Edge 42 +

▶ Internet Speed : Internet environment should be at least 20Mbps.

 


Q. What kind of video quality is provided?

A. The video is supported by “1080P, 720P, 540P, 480P, 360P / AUTO”.

     Please kindly check the following additional information.

- For more smooth viewing, please connect in an environment with an Internet speed of 20Mbps or higher. If you connect with a public network, access and viewing may not be smooth even at 20Mbps or higher.

- Data usage may increase when using 3G/LTE/5G.

- When watching on iOS, it is not possible to select different video quality, and the video quality is set to AUTO depending on the network environment.

- If you watch via iOS 13.6 or lower, the viewing may not be smooth, so please update to 13.6 or higher in advance.

- Mirroring is available depending on the user's mobile and TV functions. For more detailed instructions, please check the user guide for your device.

- The quality of viewing, video, sound may be disrupted due to the user's internet agency /data and other external factors.