Q. What are the ‘LE SSERAFIM FAN MEETING ‘FEARNADA’ 2023 S/S’ ticket types?
‘LE SSERAFIM FAN MEETING ‘FEARNADA’ 2023 S/S’ is a simultaneous on/offline performance, and this information is a guide to the online live streaming.
Online live streaming (Purchase: Weverse Shop / Global, Japan)
▶FEARNOT Membership Only
HD Single View + Benefit (3/18 or 3/19): ₩59,400 (VAT included)
HD Single View + Benefit (2 DAY PASS): ₩105,600 (VAT included)
▶ For Weverse Shop general customers
HD Single View (3/18 or 3/19): ₩59,400 (VAT included)
※ Online live streaming of LE SSERAFIM FAN MEETING ‘FEARNADA’ 2023 S/S only
provides HD single view.
※ HD Single View is a product consisting of only one main screen.
※ Only one type of ticket can be purchased, which is either the 1 DAY PASS or 2 DAY
PASS, per performance day. The 2 DAY PASS is a ticket that allows you to watch
performances on both 3/18 and 3/19.
※ MEMBERSHIP ONLY products can only be purchased by LE SSERAFIM GLOBAL
OFFICIAL FANCLUB FEARNOT MEMBERSHIP (membership) subscribers.
※ For details on MEMBERSHIP ONLY product benefits, please refer to the information
below under the ‘Online Live Streaming Ticket Purchase Benefits’.
※ Membership benefits are valid only when membership is maintained at the time of
payment for the performance ticket. Please check your membership validity period in
advance to avoid any issues.
Q. How do I watch the online live streaming of ‘LE SSERAFIM FAN MEETING ‘FEARNADA’ 2023 S/S’?
Please proceed through the following steps below!
1) After accessing the live viewing page, log in with your ‘Weverse Shop’ account.
- Live viewing page: https://concerts.weverse.io/events/lesserafim-fearnada-2023ss
- If you purchase a pass after logging in to Weverse Shop with your SNS account, you must make sure to log in with the same SNS account on the viewing page.
2) When logging in for the first time, set your own nickname to be used in the chat window.
3) Click the 'Verify' button. When clicked, the ticket is automatically verified.
- You can only watch the live stream after completing the ticket verification. Be sure to check the verification before starting.
4) Subtitles in 3 languages (English/Japanese/Chinese) will be provided in real-time live streaming.
※ You do not need to go through verification again when you log in again after completing the ticket verification process.
※ The enter live show button will be activated 1 hour before the start of the show.
Q. What is the video qualities provided?
The video is provided in ‘1080P, 720P, 540P, 480P, 360P / AUTO’ quality. In addition, please refer to the information below.
- For smooth viewing, we recommend using Edge, Safari, Samsung Browser, or Firefox.
- For smooth viewing, please connect in an environment with an internet speed of 20
Mbps or higher. In public networks, access and viewing may not be smooth even if it is
20 Mbps or higher.
- Data usage may increase when using 3G/LTE/5G.
- When viewing on iOS, it is not possible to select a separate image quality, and the
image quality is set to AUTO depending on the network environment.
- If you are watching it on iOS 13.6 or lower, you may not be able to watch it smoothly.
We recommend you to update to 13.6 or higher.
- Mirroring can be used depending on the user's mobile and TV capabilities.
For detailed instructions, please check the instruction manual of your device.
- Normal viewing or video quality and sound quality may be affected.
Q. Please tell us the optimal playback environment for mobile and PC.
[HD quality]
▶ PC: Mac OS 10.12 + / Windows 7+
▶ Mobile: iOS 13.6+ / Android 8+
▶ Browser: Chrome 97+ / Safari 13.1.2 / Firefox 39+ / Edge 97+
▶ Speed: Internet environment of at least 20Mbps or higher
Q. How do I use subtitles?
You can select a subtitle language at the bottom right of the player, otherwise subtitles will not appear automatically.
Subtitles in 3 languages (English/Japanese/Chinese) will be provided in real-time live streaming.
Q. Can I watch the show on multiple devices at the same time?
Single View allows simultaneous access to up to one device. When connecting to more than one device, the first connected device is automatically disconnected.
Q. I came across an issue while using it. Where can I ask for help?
Depending on the content of the problem, please contact us through the steps below!
Inquiries related to live streaming viewing (verification failed, streaming interrupted, etc.)
Live streaming watch page (https://concerts.weverse.io/events/lesserafim-fearnada-2023ss) Click on the question mark icon at the bottom right of the page to submit an inquiry
After the online performance ends, click the question mark icon at the bottom right of the https://concerts.weverse.io/page/support site and enter the ‘performance name’ to make an inquiry
Payment-related inquiries - Received through 1:1 inquiry at LE SSERAFIM Customer Center in Weverse Shop
※ The running time and program may change due to on-site relay circumstances.
※ Please note that if you cancel your Weverse Shop membership, you will not be able to verify your subscription or view your subscription, and your purchase details will not be restored as well.
Q. What are the emblems and benefits?
Depending on the type of online streaming pass purchased, there are basic emblems and additional benefits provided.
For more details, please check the information below.
01. Basic emblem
- Target: LE SSERAFIM FAN MEETING ‘FEARNADA’ 2023 S/S
Customers who purchased the online live streaming pass
- Provision schedule: Provision in bulk after March 21, 2023 (Tue) 11AM (KST)
※ Rewards will not be given if the purchased pass is canceled or refunded prior to the start of the performance.
※ Regardless of the type of product and purchase quantity, only one basic emblem will be provided.
※ You can check the given emblem at Weverse Shop > My > My NX > Rewards.
02. MEMBERSHIP ONLY Bonus Cookie Video
- Eligibility: Customers who purchase MEMBERSHIP ONLY ‘HD Single View + Privilege’
1 DAY PASS or 2 DAY PASS among the online live streaming tickets for LE SSERAFIM
FAN MEETING ‘FEARNADA’ 2023 S/S
- Date and Time: Will be transmitted after the end of each performance
※ The Cookie video is a behind-the-scenes video of LE SSERAFIM that allows you to enjoy the fanmeeting more, and different video contents will be transmitted for each day.
※ Customers who purchased the ‘HD Single View + Benefit 1 DAY PASS or 2 DAY PASS, please refer to the information video sent after the performance and wait for a while before ending the live viewing.
※ There may be a waiting time of about 10 to 15 minutes from the end of the performance to the transmission of the Cookie video due to on-site relay circumstances.
※ Cookie videos are not played during delayed streaming.
Q. Can I watch the show again after the live performance is over?
You can watch ‘Delayed Single View Streaming’ where the ‘Live Streaming’ performance is replayed.
◆Delay Single View Streaming Information◆
- Target: Customers who purchased the online live streaming pass for LE
SSERAFIM FAN MEETING ‘FEARNADA’ 2023 S/S
- Schedule:
March 18th (Sat) Performance
March 25th 2023 (Sat) 11AM (KST) / March 24th (Fri) 7PM (PDT) / March 24th (Fri)
10PM (EDT)
March 19th (Sun) Performance
March 26th 2023 (Sun) 11AM (KST) / March 25th (Sat) 7PM (PDT) / March 25th (Sat)
10PM (EDT)
※ ‘Delayed Single View Streaming’ is an event where the ‘live streaming’ performances are replayed.
※ Delayed streaming is only available in HD single view.
※ The above date and time is the same time indicated according to the standard time for each country, and delayed single view streaming is performed only once per show.
※ 2 DAY PASS purchasers can watch both delay streams.
Q. I want a refund for my ticket.
Ticket refunds can be canceled through ‘My > Order History’ on Weverse Shop.
Ticket refunds are valid until said dates below:-
-3/18 & 3/19 (2 DAY PASS) March 18, 2023 5PM (KST)
-3/18 (1 DAY PASS) March 18, 2023 at 5PM (KST)
-3/19 (1 DAY PASS) March 19, 2023 at 4PM (KST)
※ Payment cancellation/refund closes 1 hour before the start of the live show. After the deadline, refunds are not available regardless of whether or not the live show was watched, and partial refunds for the 2 DAY PASS are also not available.
※ Please make sure to check the payment cancellation/refund deadline and related regulations before proceeding with your purchase.
※ Payment cancellation/refund ends 1 hour before the start of the live show. After the deadline, refunds are not possible regardless of whether or not you watched the video.