Q. What are the tickets for BTS 2021 MUSTER SOWOOZOO Online streaming?
A. Kindly refer to the table below
※ Only one ticket per concert date can be purchased, same concert date tickets cannot be purchased more than one.
※ MEMBERSHIP ONLY tickets are available only to BTS GLOBAL OFFICIAL FANCLUB ARMY MEMBERSHIP (aka Membership) holders
※ To ensure your membership benefits, please make sure your Membership to remain not expired, to avoid any disadvantages on the date of the concert/streaming. Please double check your expiration date of the Membership
Q. How can I watch BTS 2021 MUSTER SOWOOZOO?
A. Please follow the steps below!
1) Login from Live streaming page with “Weverse SHOP” account.
- Live streaming page: https://www.venewlive.com/concerts/bts-sowoozoo
- If you purchased your streaming ticket via SNS account, you must login with your SNS account from the streaming page.
2) On first login, you must set your Nickname that you will use on chat
3) Click the “Verify/Purchase” button, once clicked, your ticket will be considered as verified and used.- Please note that you can only watch the streaming after ticket verification is completed.
- Once ticket verification is completed, you won’t need to verify again when re-logging in
Q. I am having a problem watching it. Where can I ask for help?
A. Depending on the issues, please follow the instructions below:
*Live-streaming view issues or inquiries (verification, disconnects or etc)
- Please click the question icon on the bottom right of the streaming page to submit your inquiry.
- After the performance, please click the question icon on the bottom right in: https://www.venewlive.com/support , then put the name of the event/performance when submitting your inquiry.
* Payment related inquiries
- Weverse Shop: Please submit 1:1 inquiry through Weverse Shop application under BTS shop.
Q. Can I rewatch the live concert again after the show?
A. You may watch the Delay Single-view streaming that replays the ‘Live-streaming’. (※ Delayed Single-view Streaming” is a replay event of the live-streamed performance.)
- To whom: Customers who purchased BTS 2021 MUSTER SOWOOZOO Online streaming tickets
- [6/13 concert] 2021 6-19(SAT) 10AM (KST) / 6-18(FRI) 6PM (PDT) / 6-18일(FRI) 9PM (EDT)
- [6/14 concert] 2021 6-20(SUN) 10AM (KST) / 6-19(SAT) 6PM (PDT) / 6-19일(SAT) 9PM (EDT)
- Delay streaming is available only as HD single view, 2 Day Pass holders can watch the Delay streaming twice for both 6/13th and 6/14th
Q. When BTS 2021 MUSTER SOWOOZOO Gift Emblem will be given?
A. I will be issued all at one after 2021 6-17th (Thur) 6PM (KST), If you have cancel/refund your ticket before the streaming begins, gift will not be given
Q. Up to how many devices can watch the streaming?
A. Up to two devices are supported to watch the streaming per account.
- Starting from the third device, the first device will be automatically logged out.
Q. I wanna cancel/refund my ticket.
A. For BTS GLOBAL Shop(only), you may cancel/refund your ticket until one hour before the start of the concert/show at ‘My > My orders. (Non-refundable for BTS JAPAN SHOP according to their policy)
(Below information is only applicable to BTS GLOBAL SHOP)
- Refund/Cancellation will be closed by one hour before the start of the concert, once it’s closed, will not be refundable regardless whether you watched the streaming or not.
- For 2 Day pass holders, Refund/Cancellation will be closed by one hour before the start of the concert of 6/13th.
Q. How can I use the subtitles?
A. You may select the subtitle from the bottom right of the player. If none is chosen, subtitles will not be shown.
- Supported subtitles are English/Japanese/Chinese.
Q. How can I check if my device can afford 4K displays?
A. You may check the availability from sample video by playing it from your device at (https://venewlive.com/test4k)
Q. What is the best streaming spec required in Mobile and PC?
A. It varies from the ticket you purchased, please refer to the information below.
[4K Streaming tickets]
- 4K & UHD supported smart TV (If directly logged in) or Monitor (High-Speed HDMI Cable connection required)
- iPhone6S or more, 4K & UHD play supported Android device
- PC graphics card: NVIDIA GeForce GTX650, AMD RX460, Intel HD Graphics 510 or more, other 4K & UHD play supported graphics card
- PC: Mac OS 10.12 + / Windows 7+
- Mobile: iOS 13.6+ / Android 8+
- Browser: Chrome 70+ / Safari 13.1.2 / Firefox 39+ / Edge 42+
- Network speed at least over 30Mbps or more
[HD Streaming tickets]
- PC: Mac OS 10.12 + / Windows 7+
- Mobile: iOS 13.6+ / Android 8+
- Browser: Chrome 70+ / Safari 13.1.2 / Firefox 39+ / Edge 42+
- Speed: Minimum 20Mbps internet connection
Q. What are the supported video quality/resolutions?
A. Video resolutions are supported as ‘4K(4K Only to 4K ticket holders), 1080P, 720P, 540P, 480P, 360P / AUTO’. please read the details below
- Please make sure you have access to internet speeds of 20Mbps or higher for best connection. When using a public line, connection may not be stable even if the speed is 20Mbps or higher. (4K streaming ticket holders are required to have at least over 30Mbps or more)
- Data usage may increase when streaming with 3G/LTE.
- Video resolution option is not available on iOS, and will be set to AUTO depending on the network connection speed and stability.
- Connection or play may not be stable on systems lower than iOS 13.6. Please make sure to upgrade to 13.6 or higher.
- Mirroring can be used depending on your mobile device or TV functions. Please refer to your device manual for more information.
- Your viewing experience as well as image and audio quality may be affected by the user’s network/data environment and other external factors.