Q. What are the tickets for `BTS PERMISSION TO DANCE ON STAGE - LA` streaming?
‘BTS PERMISSION TO DANCE ON STAGE - LA’ streaming is an On and Offline live event, this information is only for the Onlines streaming. For Offline performance and ticket inquiries, please contact the vendor(Ticketmaster) and refer to their announcements.
Online streaming (Vendor : Weverse Shop)
[MEMBERSHIP ONLY tickets]
▶ 4K Single View+ HD Multi view 59,500₩ (VAT incl.) ※ Limited quantities
▶ HD Multi view 49,500₩ (VAT incl.)
[General tickets]
▶HD Single view 49,500₩ (VAT incl.)
◆ Ticket purchase guidelines ◆
- MEMBERSHIP ONLY tickets are only available to BTS GLOBAL OFFICIAL FANCLUB ARMY MEMBERSHIP(aka Membership) holders.
※ To ensure your membership benefits, please make sure your Membership to remain not expired, to avoid any disadvantages on the date of purchase. Please double check your expiration date of the Membership
- HD Multi view is a screen containing 1 Main screen with 5 concept screens. (total 6 views)
- Only 1 ticket can be purchased per 1 account. Duplicated ticket purchase is not available. (1 account cannot hold more than 1 ticket)
- 4K Single View + HD Multi view ticket contains 4K resolution singleview with HD resolution of Multi views, this ticket is only available in limited quantities.
Q. What is ‘Delay streaming’ which is a benefit of online streaming ticket holders?
Delay streaming is a replay of the live streaming that was done, and it will be only streamed in Single View. Please refer to the details below.
[Delay Streaming]
- To whom: Customers who purchased BTS PERMISSION TO DANCE ON STAGE - LA online streaming tickets
- Date: 2021. 12. 12(SUN) 11 AM (KST) /
2021. 12. 11(SAT) 6 PM (PST) /
2021. 12. 11(SAT) 9 PM (EST)
※ Time mentioned above are only the time difference between the timezone, delay streaming will be performed Only once.
※ ‘Delay streaming’ is a replay of the live streaming
※ ‘Delay streaming’ will be performed in HD single view only regardless of the ticket types
Q. How can I watch ‘BTS PERMISSION TO DANCE ON STAGE - LA’ online streaming?
Please follow the steps below!
1) Login from Live streaming page with “Weverse SHOP” account.
- Live streaming page: https://venewlive.com/concerts/bts-ptd-onstage-la
- If you purchased your streaming ticket via SNS account, you must login with your SNS account from the streaming page.
2) On first login, you must set your Nickname that you will use on chat
3) Click the “Verify/Purchase” button, once clicked, your ticket will be considered as verified and used (non refundable).
- Please note that you can only watch the streaming after ticket verification is completed.
4) During the live streaming, 3 language subtitles will be supported (English,Japanese,Chinese)
- Once ticket verification is completed, you won’t need to verify again when re-logging in
- Ticket verification will be allowed 1 hour before the streaming schedule
Q. I am having problems during the streaming or login/verification. Where should I ask for help?
Depending on the issue, please follow the details below!
Live streaming related inquiry(Verification issue, login, disconnected, etc)
- Please click the question icon on the bottom right of the streaming page to submit your inquiry.
- After the performance, please click the question icon on the bottom right in: https://www.venewlive.com/support, then put the name of the event/performance when submitting your inquiry.
Ticket purchase related inquiry (payment)
Weverse Shop: kindly submit your 1:1 inquiry from BTS SHOP
※ Depending on the situation of the live scene, running time schedule or program can be changed.
※ If you get your account deactivated, your ARMY Membership or your streaming ticket will not be available for refund. Please take extra care on your account.
Q. How many devices can watch the streaming?
Up to two devices are supported to watch the streaming per account.
Starting from the third device, the first device will be automatically logged out.
Q. I wanna cancel/refund my ticket.
A. you may cancel/refund your ticket at ‘My > My orders in BTS SHOP GLOBAL until 1 hour before the streaming time. (refund is not available for BTS JAPAN tickets)
※ Refund/cancellation is only available until 1 hour before the streaming time. After that, the refund is no longer valid regardless of where you watched the streaming or not.
※ Non refundable if: you verified your ticket to the live streaming page.
Q. Can I watch 4K with my own device?
Please test your device from a 4K test video at (https://venewlive.com/test4k, to confirm your streaming environment check for 4K resolutions.
Q. How can I use the subtitles?
You may select the subtitle from the bottom right of the player. If none is chosen, subtitles will not be shown.
Supported subtitles are English/Japanese/Chinese.
Q. What is the best streaming spec required in Mobile and PC?
Depending on your ticket type, it varies, please refer to the information below.
[4K Streaming tickets]
▶ 4K & UHD supported smart TV (If directly logged in) or Monitor (High-Speed HDMI Cable connection required)
▶ iPhone6S or more, 4K & UHD play supported Android device
▶ PC graphics card: NVIDIA GeForce GTX650, AMD RX460, Intel HD Graphics 510 or more, other 4K & UHD play supported graphics card
▶ PC: Mac OS 10.12 + / Windows 7+
▶ Mobile: iOS 13.6+ / Android 8+
▶ Browser: Chrome 70+ / Safari 13.1.2 / Firefox 39+ / Edge 42+
▶ Network speed at least over 30Mbps or more
[HD Streaming tickets]
▶ PC: Mac OS 10.12 + / Windows 7+
▶ Mobile: iOS 13.6+ / Android 8+
▶ Browser: Chrome 70+ / Safari 13.1.2 / Firefox 39+ / Edge 42+
▶ Speed: Minimum 20Mbps internet connection
Q. What are the supported video quality/resolutions?
Video resolutions are supported as ‘4K(4K Only to 4K ticket holders), 1080P, 720P, 540P, 480P, 360P / AUTO’. please read the details below
- Please make sure you have access to internet speeds of 20Mbps or higher for the best connection. When using a public line, connection may not be stable even if the speed is 20Mbps or higher. (4K streaming ticket holders are required to have at least over 30Mbps or more)
- Data usage may increase when streaming with 3G/LTE.
- Video resolution option is not available on iOS, and will be set to AUTO depending on the network connection speed and stability.
- Connection or play may not be stable on systems lower than iOS 13.6. Please make sure to upgrade to 13.6 or higher.
- Mirroring can be used depending on your mobile device or TV functions. Please refer to your device manual for more information.
- Your viewing experience as well as image and audio quality may be affected by the user’s network/data environment and other external factors.