Q. What are the online streaming tickets for TREASURE 1ST CONCERT[TRACE]?
Please refer to the details below:
Online Streaming : For 2022 / Apr / 10 performance only
(Vendor : Weverse Shop).
▶ TREASURE 1ST CONCERT HD Single-view 44,000KRW (VAT incl.)
▶ TREASURE 1ST CONCERT HD Single-view Package 55,000KRW (VAT incl.)
▶ TREASURE 1ST CONCERT Delay Stream 44,000KRW (VAT incl.)
In-Person Performance (offline)
(Vendor : Auction Ticket)
[Pre-sale Ticket ]
▶ Entry ticket 121,000KRW (VAT Incl.)
[General-sale Ticket]
▶ Entry ticket 121,000KRW (VAT Incl.)
◆ Ticket purchase guidelines ◆
- When you purchase the ticket, you will receive ‘Delay-Streaming(2 times)’ and ‘Weverse Shop Gift Emblems’ as purchase benefits.
- Emblem benefit will be given on the date and time followed:
Live streaming on April 15th 6PM (KST) / Delay streaming on April 22nd 6PM (KST)
- ‘HD Singleview contains 1 Main screen only.
- HD Singleview Package includes 1 Main screen with preview of online rehearsal. (Online rehearsal and Delay streaming will be provided in HD only.)
- In-person(offline) tickets can be only purchased from Auction Ticket.
Q. What is ‘Delay singleview streaming’ in the ticket as a benefit?
Delayed Single-view Streaming” is a replay event of the live-streamed performance.
Please refer to the details below:
[Delay Streaming]
- To whom: Customers who purchased ‘TREASURE 1ST CONCERT [TRACE]’ online streaming tickets.
- Date : 2022. April. 16(SAT) 7PM (KST) &
2022. April. 17(SUN) 3PM (KST)
※ ‘Delayed Single-view Streaming’ is a replay event of the live-streamed performance.(Online rehearsal is not included in Delayed streaming)
※ ‘Delayed Single-view Streaming’ will be performed twice, details addressed above.
※ Emblem will be given to those who purchased for ‘Delayed Single-view Streaming’ as well.
- Emblem benefit will be given on the date and time followed:
Live streaming on April 15th 6PM (KST) / Delay streaming on April 22nd 6PM (KST)
Q. How can I watch ‘TREASURE 1ST CONCERT [TRACE]’ online streaming?
Please follow the steps below!
1) Login from Live streaming page with “Weverse SHOP” account.
- Streaming page: https://concerts.weverse.io/events/treasure-trace
- If you purchased your streaming ticket via SNS account, you must login with your SNS account from the streaming page.
2) On first login, you must set your Nickname that you will use on chat
3) Click the “Verify/Purchase” button, once clicked, your ticket will be considered as verified and used.
- Please note that you can only watch the streaming after ticket verification is completed, make sure to check if your ticket is verified before watching the performance.
- Once ticket verification is completed, you won’t need to verify again when re-logging in
- Concert entry will open only from 1 hour before the performance date/time, but online rehearsal entry will open from 30 mins before the performance.
Q. I am having a problem watching it. Where can I ask for help?
Depending on the issues, please follow the instructions below!
Live-streaming view issues or inquiries (verification, disconnects or etc)
click the question icon on the bottom right of the streaming page to submit your inquiry.
After the performance, please click the question icon on the bottom right in https://concerts.weverse.io/page/support then put the name of the event/performance when submitting your inquiry.
Payment related inquiries
Weverse Shop: Please submit 1:1 inquiry through Weverse Shop application under TREASURE shop
※ Running time may change depending on the situation of the concert/on scene.
※ If you happen to get your account deactivated, your ticket will be expired and it is non-refundable with no excuses.
Q. How many devices can watch the streaming?
Up to two devices are supported to watch the streaming per account. Starting from the third device, the first device will be automatically logged out.
Q. I wanna cancel/refund my ticket.
you may cancel/refund your ticket of the concert/show at ‘My > My orders,
for HD Singleview ticket will close refund/cancellation at 2022 April 9(SAT) 17:00 (KST) Sharp,
for HD Singleview Package ticket will close the refund/cancellation 2022 April 8(FRI) 17:00 (KST) sharp,
for Delay streaming ticket, will close the refund/cancellation at 2022 April 15(FRI) 17:00 (KST) sharp.
※ once the refund/cancellation time is closed/over, will not be refundable regardless whether you watched the streaming or not.
Q. How can I use the subtitles?
You may select the subtitle from the bottom right of the player. If none is chosen, subtitles will not be shown.
Supported subtitles are English/Japanese/Chinese during the live streaming
Q. What is the best streaming spec required in Mobile and PC?
Please refer to the information below
▶ PC: Mac OS 10.12 + / Windows 7+
▶ Mobile: iOS 13.6+ / Android 8+
▶ Browser: Safari 13.1.2 / Firefox 39+ / Edge 42+
▶ Speed: Minimum 20Mbps internet connection
Q. What are the supported video quality/resolutions?
Video resolutions are supported as 1080P, 720P, 540P, 480P, 360P / AUTO’.
Please read the details below;
- Please make sure you have access to internet speeds of 20Mbps or higher for the best connection. When using a public line, connection may not be stable even if the speed is 20Mbps or higher. (4K streaming ticket holders are required to have at least over 30Mbps or more)
- Data usage may increase when streaming with 3G/LTE.
- Video resolution option is not available on iOS, and will be set to AUTO depending on the network connection speed and stability.
- Connection or play may not be stable on systems lower than iOS 13.6. Please make sure to upgrade to 13.6 or higher.
- Mirroring can be used depending on your mobile device or TV functions. Please refer to your device manual for more information.
- Your viewing experience as well as image and audio quality may be affected by the user’s network/data environment and other external factors.