Q. What tickets does ‘2022 Weverse Con’ provide for Off and Onlines streaming?
A. ‘2022 Weverse Con’ is On/Offline concert that will be performed live. For more details on Offline concerts, please refer to ticket purchase vendor’s page(InterPark domestic) announcements.
▶ Online Streaming (Vendor : Weverse Shop)
[MEMBERSHIP ONLY]
HD Multiview 6 : 49,500KRW (VAT incl.)
[General tickets]
HD Singleview: 49,500KRW (VAT incl.)
540p Singleview: 16,500KRW (VAT incl.)
▶ Offline performance (Vendor : InterPark)
General and Raffle entries : 132,000KRW (VAT incl.)
◆ Purchase guidelines ◆
- MEMBERSHIP ONLY ticket will only be available to Membership holders of the artist (TOMORROW X TOGETHER, SEVENTEEN, ENHYPEN) MEMBERSHIP(aka. Membership)
※ Your membership must not be expired during the purchase for Membership only ticket
Please double check your membership expiration date to prevent any disadvantages.
- ‘HD Singleview contains 1 Main screen only.
- ‘HD Multiview 6 contains 1 Main screen with 5 close up & full shots
(Total 6 views included)
- ‘540p single view provides screen resolution of 540p only (Live performance & Delay streaming as well)
※ You can only hold up to 1 type of ticket per account and duplicate ticket purchase is not available.
※ Offline ticket purchase will be only available from InterPark domestic reservation pages.
- For the line-ups in ‘2022 Weverse Con’, please refer to the announcement but schedule may change depending on the situation.
Q. What is Offline raffle entry?
A. It is a benefit given to Membership holders and may enter/apply from Weverse’s entry page.
For detailed schedules, please refer to the Vendor (Interpark Domestic purchase page) and information below.
Winners must verify their membership from the Offline Vendor’s page(InterPark domestic purchase page) before purchasing an offline ticket.
▶ Weverse Official Membership raffle & pre-order date.
Raffle entry period: 2021-12-10(FRI) 4PM (KST) ~ 2021-12-13(MON) 3:59PM (KST)
Winner announcement and verification/purchase period : 2021-12-17(FRI) 4PM (KST) ~ 2021-12-20(MON) 3:59PM (KST)
Seat confirmation check: 2021-12-27(MON) 4PM(KST) ~
Cancelled tickets to be affected for general ticket pre-orders: 2021-12-27(TUE) 5PM(KST) ~
▶ Entry subjects:
* Weverse Official Membership holders
◆ Please note the following ◆
If your membership is not valid until the end of entry period, you may be neglected from raffle.
Once you enter/apply for membership raffle, Membership will be non-refundable (considered as used)
Only lined up Artists’ Membership holder’s can apply for the Raffle.(TOMORROW X TOGETHER, SEVENTEEN, ENHYPEN)
Winners can be check from Weverse APP
Your name must match with Weverse official Membership name with InterPark name in personal information to verify for purchase.
You cannot purchase a ticket once winner verification/purchase period is over.
Strictly 1 ticket per 1 person policy for raffle entry & purchase
For raffle entry purchased tickets, offline seats will be randomly assigned.
For tickets that’s been cancelled during the Raffle winners’ purchase period will be available as general pre-order from 2021-12-27(TUE) 5PM(KST)
Q. What is ‘Delay streaming’ which is a benefit of online streaming ticket holders?
A. Delay streaming is a replay of the live streaming that was done, and it will be only streamed in Single View. Please refer to the details below.
[Delay Streaming]
- To whom: Customers who purchased ‘2022 Weverse Con’ online streaming ticket
- Date: 2022-1-8(SUN) 11 AM (KST)
※ Delay singleview streaming will be performed only once.
※ Delay singleview streaming is a replay of the live streaming
※ If you purchased under ticket of 540p resolution, delay streaming will be streamed as 540p as well. Other than that if you purchase under HD tickets, it will be streamed as 1080p resolution.
Q. How can I watch ‘2022 Weverse Con’ Online streaming?
A. Please follow the steps below!
1) Login from Live streaming page with “Weverse SHOP” account.
- Live streaming page: https://www.venewlive.com/concerts/2022weversecon
- If you purchased your streaming ticket via SNS account, you must login with your SNS account from the streaming page.
2) On first login, you must set your Nickname that you will use on chat
3) Click the “Verify/Purchase” button, once clicked, your ticket will be considered as verified and used (non refundable).
- Please note that you can only watch the streaming after ticket verification is completed.
※ Once ticket verification is completed, you won’t need to verify again when re-logging in
※ Streaming entry will be activated from 1 hour before the streaming schedule
Q. I am having problems during the streaming or login/verification. Where should I ask for help?
A. Depending on the issue, please follow the details below!
Live streaming related inquiry(Verification issue, login, disconnected, etc)
Please click the question icon on the bottom right of the streaming page to submit your inquiry.
After the performance, please click the question icon on the bottom right in:https://www.venewlive.com/support then put the name of the event/performance when submitting your inquiry
Online Ticket purchase related inquiry (payment)
Weverse Shop: kindly submit your 1:1 inquiry from BTS SHOP
Offline Ticket purchase related inquiry
Please contact InterPark customer service
※ Depending on the situation of the live scene, running time schedule or program can be changed.
※ If you get your account deactivated, your ARMY Membership or your streaming ticket will not be available for refund. Please take extra care on your account.
Q. How many devices can watch the streaming?
A. Up to two devices are supported to watch the streaming per account.
Starting from the third device, the first device will be automatically logged out.
Q. I wanna cancel/refund my ticket.
A. you may cancel/refund your ticket at ‘My > My orders in (your artist category that you purchased)until 1 hour before the streaming time. (refund is not available for JAPAN shop tickets)
※ Refund/cancellation is only available until 1 hour before the streaming time. After that, the refund is no longer valid regardless of where you watched the streaming or not.
※ Non refundable if: you verified your ticket to the live streaming page.
Q. How can I use the subtitles?
You may select the subtitle from the bottom right of the player. If none is chosen, subtitles will not be shown.
Supported subtitles are English/Japanese/Chinese.
Q. What is the best streaming spec required in Mobile and PC?
Please refer to the information below.
▶ PC: Mac OS 10.12 + / Windows 7+
▶ Mobile: iOS 13.6+ / Android 8+
▶ Browser: Chrome 96+ / Safari 13.1.2 / Firefox 39+ / Edge 96+
▶ Speed: Minimum 20Mbps internet connection (for 540p tickets: Minimum of 10Mbps or more)
Q. What are the supported video quality/resolutions?
Video resolutions are supported as 1080P, 720P, 540P, 480P, 360P / AUTO’. (540P only if you are 540p ticket holder)
Please take note on the followings for more details
- Please make sure you have access to internet speeds of 20Mbps or higher for the best connection. When using a public line, connection may not be stable even if the speed is 20Mbps or higher.
- Data usage may increase when streaming with 5G/3G/LTE.
- Video resolution option is not available on iOS, and will be set to AUTO depending on the network connection speed and stability.
- Connection or play may not be stable on systems lower than iOS 13.6. Please make sure to upgrade to 13.6 or higher.
- Mirroring can be used depending on your mobile device or TV functions. Please refer to your device manual for more information.
- Your viewing experience as well as image and audio quality may be affected by the user’s network/data environment and other external factors.