Q. What is the 'ENHYPEN WORLD TOUR 'MANIFESTO' in SEOUL' vouchers?
A. "ENHYPEN WORLD TOUR 'MANIFESTO' in SEOUL" is an online and offline performance, and here is the guide of online live streaming.
Please refer to the separate announcement for offline performance ticket reservation (sales: Interpark).
Online Live Streaming (Sales: Weverse Shop/Global, Japan)
▶ENGENE membership only
· HD Multi-View 4 + Special gift (9/18): ₩59,500 (including VAT)
· HD Multi-View 4 (9/18): ₩49,500 (with VAT)
·
▶ For Weverse Shop general customers
· HD Single View (9/18): ₩49,500 (with VAT)
※ If you purchase a ticket with special gift, you will receive an additional emblem with different video contents for each purchase.
◆ Ticket Purchase Guide ◆
- It can be purchased at GLOBAL and JP Shop regardless of the country of membership registration. (You cannot purchase from multiple shops.)
- HD multi-view is a product contains of 1 main screen and 3 concept screens (4 screens in total)
- Please note that the number of devices that can be accessed is different for single view and multi view.
-Online live streaming is supported in 3 languages (English/Japanese/Chinese) during the live streaming.
※ You can access up to one devices for single view and up to two devices for multi-view.
Starting from the third device, the first device will be automatically logged out.
Q. What are the basic emblems and special emblems?
A. Depending on the type of online streaming ticket you purchased, provide the basic emblem and the special emblem.
Please check the following schedule for the details.
01. Basic emblem
- To: ENHYPEN WORLD TOUR 'MANIFESTO' in SEOUL Online Live Streaming Ticket
- Schedule: on September 20, 2022 (Tue) after 2PM (KST)
※ If you cancel or refund the ticket before the performance, the emblem will not be given.
※ Only one basic emblem will be given regardless the quantity purchased.
※ Customers who purchase the special product will receive a basic emblem and a special emblem.
※ The emblems are available at Weverse Shop > My > My NX > Rewards.
02. MEMBERSHOP ONLY Special gift Product
- To: ENHYPEN WORLD TOUR "MANIFESTO" in SEOUL Online Live Streaming Ticket, who purchased MEMBERSHIP ONLY "HD Multi-View 4 +Special gift product"
- Date:
Image Gift
Digital photo set: 1 digital photo set containing 7 images of each member
Digital Message Ticket: 1 digital ticket with messages from members for online live streaming
Schedule: on September 20, 2022 (Tue) after 2PM (KST)
Video Gift
1 video that contains one edited song with multi-cams during the online live streaming.
Schedule: on October 21, 2022 (Fri) after 2PM (KST)
Q. Can I see the performance again after the live streaming?
A. You can watch "Delay Single View Streaming" which is a reply event of the live streaming performance.
To: ENHYPHEN WORLD TOUR "MANIFESTO" in SEOUL Online Live Streaming Ticket
- Date and time: September 26, 2022 (Sun) 11AM (KST), September 24 (Sat) 7PM (PDT), and September 24 (Sat) 10PM (EDT)
- Schedule: on September 20, 2022 (Tue) after 2PM (KST)
※ 'Delay Single View Streaming' is a replay event of online live streaming.
※ Delay streaming will be held only with HD single view.
※ The date and time from above are the same according to the national standard time, and only one time play for the delay single view streaming.
Q. How do you watch "ENHYPEN WORLD TOUR 'MANIFESTO' in SEOUL" live streaming?
A. Please follow the steps below!
1) After accessing the live viewing page, log in with the Weverse Shop account.
- Streaming page: https://certs.weverse.io/events/enhypen-manifesto
- If you purchase with your SNS account, you must log in with the same SNS account on the streaming page.
2) On your first login, set your own nickname for use on the chat window.
3) Click the ‘Verify’ button. Once clicked, your ticket will be considered as verified and used
- Kindly note you can watch streaming only after you have completed the verification. Before the streaming, please check if you have verified already.
4) Supported subtitles are (English/Japanese/Chinese) for the live streaming.
※ Once ticket verification is completed, you do not have to verify again when re-logging in
※ The concert enter will be activated one hour before the performance starts.
Q. There is a problem while using it. Where should I ask for help?
A. Please contact us according to the content of the problem!
Inquiries regarding watching the live streaming (verification issue / the streaming disconnects etc.)
Click on the lower right question mark icon on the live streaming page to submit your inquiries
After the online performance, please click on the question mark icon at the bottom right https://concerts.weverse.io/page/support and put the name of the "performance" to submit your inquiries
Inquiries about payment
Through 1:1 inquiry at Customer Center in Weverse Shop
※ Running time may be changed due to the situation of the concert.
※ Please note that if you deactivated the account from Weverse Shop, you will not be able to verify and watch the performance, and the payment will not be refunded.
Q. How many devices can watch at the same time?
A. Up to one device for single view and up to two devices for multi-view are supported, and starting from the third device, the first device will be automatically logged out.
Q. I want a refund on my ticket.
A. Payment cancellation/refund will be closed by one hour before the start of the concert, and no refund will be available after the deadline, regardless of whether you watch the performance or not.
You can cancel the payment at Weverse Shop 'My > Order History'
Tickets for the performance on September 18th will be available to be canceled/refunded from 2PM on August 30, 2022 (Tue) to September 18, 2022 (Sun) at 5:59PM (KST).
※ After cancellation/refund closing, you cannot get a refund regardless of whether you watch the video or not.
Q. How do I use subtitles?
A. You can select the subtitle from the lower right corner of the player; otherwise, it will not appear.
Three languages will be available for the subtitles (English/Japanese/Chinese).
Q. What is the best streaming spec required in mobile and PC?
A. [HD Quality]
▶ PC: Mac OS 10.12 + / Windows 7+
▶ Mobile: iOS 13.6+ / Android 8+
▶ Browser: Chrome 97+ / Safari 13.1.2 / Firefox 39+ / Edge 97+
▶ Speed: Internet with a minimum of 20 Mbps
Q. What is the video quality provided?
A. Video quality is available in '1080P, 720P, 540P, 480P, 360P / AUTO'. Additionally, please refer to the information below.
- For better viewing, recommend using Edge, Safari, Samsung Browser, and Firefox.
- For better viewing, please access with an Internet speed of 20Mbps or higher.
For a public network, connection and viewing may not be stable, even if it is more than 20 Mbps.
- Data usage may increase when using 3G/LTE/5G.
- Video resolution option is not available on iOS, and will be set to AUTO depending on the network connection speed and stability.
- Connection or play may not be stable on systems lower than iOS 13.6. Please make sure to upgrade to 13.6 or higher.
- Mirroring is available depending on the mobile and TV functions.
For detailed instructions, Please refer to your device manual for more information.
- The viewing experience as well as image and audio quality may be affected by the user’s network/data environment and other external factors.