[TICKET&PURCHASE]
- Q. What are the ‘WINNER LIVE STAGE [WHITE HOLIDAY]’ tickets?
- Q. What are Emblems and Special Emblems?
- Q. Can I rewatch the show after the live performance is over?
[LIVESTREAM TICKET AUTHENTICATION AND VIEWING GUIDE]
- Q. How do I watch online live streaming of ‘WINNER LIVE STAGE [WHITE HOLIDAY]’?
- Q. There is a problem while using it. Where can I ask for help?
- Q. Can I watch the show on multiple devices at the same time?
- Q. How do I use subtitles?
- Q. Please tell me the optimal playback environment for mobile and PC.
- Q. What is the video quality provided?
[REFUND]
[DELAY STREAMING]
Q. What are the ‘WINNER LIVE STAGE [WHITE HOLIDAY]’ tickets?
‘WINNER LIVE STAGE [WHITE HOLIDAY]’ is an online performance, and this information is a guide to the online live streaming.
Online Live Streaming (Seller: Weverse Shop / Global)
▶ Target audience : All Weverse members
Online live streaming ticket (HD Single-view) 55,000 (including VAT)
- Delay streaming ticket (HD Single-view) 55,000 (including VAT)
◆ Ticket purchase guide ◆
- The online live streaming is a live broadcast through internet streaming.
- HD Single View is a product consisting of only one main screen.
- Only one ticket can be purchased per account in the WINNER Weverse Shop (GLOBAL), and duplicate purchases of the same tickets are not allowed.
(Cannot purchase more than 2 tickets per account)
- This ticket can be purchased up to 1 hour before the start of live streaming.
- The cancellation/refund deadline for the ticket is on December 29th (Thu) 20:00 (KST).
Please make sure to check the payment cancellation/refund deadline and related regulations before proceeding with your purchase.
- This ticket does not include VOD service.
Q. What are Emblems and Special Emblems?
There is a special emblem provided with the online streaming pass you purchased. For detailed payment details, please check the schedule below.
Special Emblem
- Target audience: Customers who purchased an online live streaming ticket for WINNER LIVE STAGE [WHITE HOLIDAY]
- Provision schedule: Emblems will be provided in bulk after January 6, 2023 (Fri) 18:00 (KST)
※ Rewards will not be given if the ticket you purchased is canceled or refunded before the performance begins.
※ You can check the emblem through Weverse Shop > My > My NX > Rewards.
Q. Can I rewatch the show after the live performance is over?
- ‘Delayed Single View Streaming’ is an event where ‘live streaming’ performances are replayed.
- Delayed streaming will be held twice, and please check the details of the schedule and viewing method through a later notice.
Q. How do I watch online live streaming of ‘WINNER LIVE STAGE [WHITE HOLIDAY]’?
Please proceed in the order below.
1) After accessing the live viewing page, log in with your ‘Weverse Shop’ account.
- Live viewing page:https://concerts.weverse.io/events/winner-white-holiday-2022
- If you purchase a ticket after logging in to Weverse Shop with your SNS account, you must log in with the same SNS account on the live viewing page.
2) When logging in for the first time, set your nickname to be used in the chat window.
3) Click the 'Verify' button. After clicking, the tickt will automatically be verified.
- You can only watch the live show after completing the ticket verification. Be sure to check the authentication before starting the live.
※ You do not need to re-verify when you log in again after completing the ticket authentication.
※ The button to join the live show will be activated 1 hour before the start of the show.
Q. There is a problem while using it. Where can I ask for help?
Depending on the content of the problem, please contact us through the steps below.
Inquiries related to live streaming viewing (authentication failed, streaming is interrupted, etc.)
Click the question mark icon at the bottom right of the live streaming viewing page and submit an inquiry
After the online live show is over, click the question mark icon at the bottom right of the https://concerts.weverse.io/page/support site and enter the ‘performance name’ to submit inquiries
Payment related inquiries
Weverse Shop: Received through 1:1 inquiry at the customer center in WINNER Weverse Shop
※ The running time and program may change due to on-site relay circumstances.
※ Please note that when you cancel your Weverse Shop membership, you will not be able to verify your subscription or view your subscription, and your purchase history cannot be restored.
Q. Can I watch the show on multiple devices at the same time?
Up to 2 devices can be connected simultaneously. When accessing the third device, the first connected device is automatically logged out.
Q. How do I use subtitles?
Subtitles in three languages (Korean/English/Chinese) will be provided in real-time live streaming. You can select a subtitle language at the bottom right of the player, otherwise subtitles will not appear.
Q. Please tell me the optimal playback environment for mobile and PC.
[HD quality]
▶ PC: MAC OS 10.12 + / Windows 7 +
▶ Mobile: iOS 13.6 + / Android 8 +
▶ Browser: Chrome 97+ / Safari 13.1.2 / Firefox 39+/ Edge 97+
▶ Speed: Internet environment of at least 20Mbps or higher
Q. What is the video quality provided?
- For smooth viewing, we recommend using Edge, Safari, Samsung Browser, or Firefox.
- For smooth viewing, please connect in an environment with an internet speed of 20 Mbps or higher.
Hiowever, on public networks, access and viewing may not be smooth even if it is 20 Mbps or higher.
- Data usage may increase when using 3G/LTE/5G.
- When viewing on iOS, it is not possible to select a separate image quality, and the image quality is set to AUTO depending on the network environment.
- If you are watching on iOS 13.6 or lower, viewing may not be smooth, so please be sure to update to 13.6 or higher in advance.
- Mirroring can be used depending on the user's mobile and TV capabilities. For detailed instructions, please check the instruction manual of your device.
- Normal viewing or video quality and sound quality may be disrupted by the user's communication/data situation and other external factors.
Q. I want a refund for my ticket.
Ticket refunds can be canceled through Weverse Shop ‘My > Order History’.
Payment cancellation/refund will be closed on December 29th (Thu) 20:00 (KST).
※ After the payment cancellation/refund deadline, refunds are not possible regardless of whether or not you watched the performance.
Q. What is ‘Delay singleview streaming’ ?
※ Delayed Single-view Streaming” is a replay event of the live-streamed performance. Please read the information below.
[Delay Single view streaming]
- To whom: All Customers who purchased the Online Streaming ticket (membership holders incl.)
- Date:
1st round: 2023-01-07 (SAT) 19:00 (Entry at 18:00)(KST)
2nd round: 2023-01-08 (SUN) 15:00 (Entry at 14:00)(KST)
※ ‘Delayed Single-view Streaming’ is a replay event of the live-streamed performance. (including Online rehearsal)
※ ‘Delayed Single-view Streaming’ will be performed twice and content would be the same.
※ Even if you buy the ‘Delayed Single-view Streaming ticket’ only, you will be eligible for the emblem as well
- Emblem to be provided Delay Streaming ticket on January 13. 6PM (KST)
Delay Streaming sales date and refund/cancellation policy:
- Sales open/ close date :2022. 12. 29 (THU) 23:00(KST) ~ 2023. 1. 8 (SUN) 14:00(KST)
- Refund/Cancellation deadline : The cancellation/refund deadline is on 1. 8 (SUN) 14:00(KST)