Q. What kinds of tickets for 'SEVENTEEN WORLD TOUR [BE THE SUN] - JAPAN Online Live Streaming?
A. "SEVENTEEN WORLD TOUR [BET THE SUN] - JAPAN Online Live Streaming Ticket" will be held at the same time online and offline performance.
This is a guide to online live streaming.
▶CARAT MEMBERSHIP Membership Only
▶ HD Multi-view 4: 5,500 yen (including VAT tax)
▶ For Weverse Shop general customers
▶ HD Single-view: 5,500 yen (including VAT tax)
Online live streaming (Sales: Weverse Shop / Global, Japan)
◆ Date and time ◆
Sunday, November 27, 2022
OPEN 14:00(JST) / START 15:00(JST)
※Online live streaming is a live event, the beginning time and content may change depending on the site and the situation on the day.
◆ Sales Schedule ◆
November 11, 2022 (Fri) 14:00 (JST) to November 27, 2022 (Sun) 15:59 (JST)
※ Please check the payment cancellation/refund deadline and related questions before proceeding with the purchase.
※ This online live streaming is not available for purchase and viewing if you live in the Philippines or Indonesia. We apologize for the inconvenience.
◆ Ticket Purchase Guide ◆
【HD Multi-view 4】
1 main screen, 3 concept screens, 4 screens in total
【HD Single-view】
Only one main screen is available
※VOD service is not included.
※MEMBERSHIP ONLY pass is only available to members with the membership.
·From the SEVENTEEN Japan official fanclub to Weverse on SEVENTEEN Japan official site
Member for "CARAT"
·Members with SEVENTEEN GLOBAL OFFICIAL FANCLUB CARAT MEMBERSHIP
※MEMBERSHIP ONLY tickets can only be purchased if the membership period is valid at the time of purchase (payment completed). Please check the expiration date in advance before purchasing.
※Three language subtitles (Korean/English/Chinese) will be provided on the live streaming of this performance.
※Regardless of the purchase shop, only one ticket per account can be purchased, and duplicate purchases of the same ticket are not possible. (Not available for purchase of more than 2 tickets per account)
Q. When will the privilege emblem be paid?
A. Schedule: After 6PM (JST) on November 28, 2022 (Monday)
※ If you cancel or refund before the performance begins, you will not receive any privileges.
※ Regardless of the quantity purchased, only one basic emblem will be provided.
※ The emblem can be found in Weverse Shop > My > My NX > Rewards.
Q. Can I watch the performance again after the live performance?
A. Target: SEVENTEEN WORLD TOUR [BET THE SUN] - Customers who purchased JAPAN online live streaming tickets
- Date and time: December 3, 2022 (Sat) 10:00 (JST) /
December 2, 2022 (Fri) 17:00 (PST) /
December 2, 2022 (Fri) 20:00 (EST)
※ The above date and time are the same according to the standard time of each country, and delay streaming is only performed once.
※ 'Delay Streaming' is replayed streaming of this performance.
※ Delayed streaming is available in HD single view only.
Q. How do you watch "SEVENTEEN WORLD TOUR [BET THE SUN] - JAPAN" online live streaming?
Please proceed in the order below!
Step 1. Purchase a ticket at SEVENTEEN Weverse Shop
Step 2. Go to live view page (https://concerts.weverse.io/events/svt-bethesun-jp)
and log in to 'Weverse Shop account from the ticket purchased
Step 3. Ticket verification completed
Q. There is a problem while using it. Where should I ask for help?
Depending on the problem, please contact us via the following step!
Inquiries regarding watching the live streaming (not authenticated. The streaming is disconnected etc.)
Click the question mark icon in the bottom right of the Live Streaming viewing page and submit the inquiries
After the online performance, click the question mark icon on the bottom right of the https://concerts.weverse.io/page/support site and enter the performance name to submit inquiries
Inquiries about payment
Weverse Shop: SEVENTEEN Weverse Shop Customer Center 1:1 Inquiry
※ Running time and programs may be changed due to on-site broadcasting circumstances.
※ Please note that if you withdraw from Weverse Shop, you will not be able to verify and watch the streaming, and your purchase details will not be restored.
Q. Can I watch a performance with multiple devices at the same time?
You can connect up to one single view and two multi-view devices at the same time. Please note that the first device will be automatically logged out when connecting the more devices.
※If you purchase a ticket after logging in to Weverse Shop through an SNS account, you must log in to the same SNS account on the viewing page.
※You can enter this performance and delay streaming 1 hour before the opening time.
Q. I'd like to get a refund on my ticket.
A. Payment cancellation/refund will be closed 1 hour before the start of this performance, and refunds will not be available after the deadline, regardless of whether you are watching the streaming or not.
Q. How do I use subtitles?
Subtitle language can be selected in the lower right corner of the player, otherwise subtitles will not appear.
Live streaming will be provided by three language subtitles (English/Japanese/Chinese).
Q. What is the best streaming spec required in Mobile and PC?
[HD quality]
▶ PC: Mac OS 10.12 + / Windows 7+
▶ Mobile: iOS 13.6+ / Android 8+
▶ Browser: Chrome 97+ / Safari 13.1.2 / Firefox 39+ / Edge 97+
▶ Speed: Internet environment at least 20Mbps
Q. What is the quality of the video provided?
A. Images are available in the quality of '1080P, 720P, 540P, 480P, 360P/AUTO'.
- For better viewing, we recommend using Edge, Safari, Samsung Browser, and Firefox.
- For better viewing, please access with an Internet speed of 20Mbps or higher. In a public network, connectivity and viewing may not be stable, even if it is more than 20 Mbps.
- Data usage may increase when using 3G/LTE/5G.
-Video resolution option is not available on iOS, and will be set to AUTO depending on the network connection speed and stability.
- Connection or play may not be stable on systems lower than iOS 13.6. Please make sure to upgrade to 13.6 or higher.
- Mirroring can be used depending on your mobile device or TV functions. Please refer to your device manual for more information.
- Your viewing experience as well as image and audio quality may be affected by the user’s network/data environment and other external factors.