Q. What are the online streaming tickets for 2022 SVT 6TH FAN MEETING <SEVENTEEN in CARAT LAND>?
A. Please refer to the table below.
※ Your membership must not be expired during the purchase for Membership only tickets. Please double check your membership expiration date to prevent any disadvantages.
※ MEMBERSHIP ONLY ticket will only be available to SEVENTEEN GLOBAL OFFICIAL FANCLUB CARAT MEMBERSHIP holders (a.k.a. Membership)
※ ‘HD Multiview 1 Main screen with 13 individual screens (Total 14 views included)
※ You are only allowed to purchase 1 ticket per 1 account and duplicate purchase is not available.
Q. How can I watch 2022 SVT 6TH FAN MEETING <SEVENTEEN in CARAT LAND> online streaming?
A. Please follow the steps below!
1) Login from Live streaming page with “Weverse SHOP” account.
- Streaming page: concerts.weverse.io/events/svt-6th-caratland
- If you purchased your streaming ticket via SNS account, you must login with your SNS account from the streaming page.
2) On first login, you must set your Nickname that you will use on chat
3) Click the “VALIDATE TICKET” button, once clicked, your ticket will be considered as verified and used.
- Once ticket verification is completed, you won’t need to verify again when re-logging in
- Concert entry will open only from 1 hour before the performance date/time
Q. I am having a problem watching it. Where can I ask for help?
A. Depending on the issues, please follow the instructions below!
* Live-streaming view issues or inquiries (verification, disconnects or etc)
- click the question icon on the bottom right of the streaming page to submit your inquiry.
- After the performance, please click the question icon on the bottom right in: https://concerts.weverse.io/page/support, then put the name of the event/performance when submitting your inquiry.
* Payment related inquiries
- Weverse Shop: Please submit 1:1 inquiry through Weverse Shop application under SEVENTEEN shop
Q. When will I receive a gift emblem for 2022 SVT 6TH FAN MEETING <SEVENTEEN in CARAT LAND>?
A. Will be given from 2022-03-31(Thurs) 6 PM (KST), If you cancel/refund your ticket before the concert, an emblem will not be provided.
- Even if you purchase both for Online and Offline tickets, still counted as 1 emblem
Q. Can I watch the concert again once the live streaming is over?
A. You may watch the Delay Single-view streaming that replays the ‘Live-streaming’. (※ Delayed Single-view Streaming” is a replay event of the live-streamed performance.)
- To whom: Customers who purchased 2022 SVT 6TH FAN MEETING < SEVENTEEN in CARAT LAND> online streaming ticket.
- Date : 2022 Apr 3(SUN) 10AM (KST) /
Apr 2(SAT) 6PM (PDT) /
Apr 2(SAT) 9PM (EDT)
* Please note that it is one time replay for each performance that is arranged per different Timezone Only.
※ Delay Singleview Streaming will be held only with HD SINGLEVIEW
Q. How many devices can watch the streaming?
A. Up to two devices are supported to watch the streaming per account.
- Starting from the third device, the first device will be automatically logged out.
Q. I wanna cancel/refund my ticket.
A. you may cancel/refund your ticket until one hour before the start of the concert/show at ‘My > My orders for SEVENTEEN GLOBAL SHOP
- Refund/Cancellation will be closed by one hour before the start of the concert, once it’s closed, will not be refundable regardless whether you watched the streaming or not.
Q. How can I use the subtitles?
A. You may select the subtitle from the bottom right of the player. If none is chosen, subtitles will not be shown.
- Supported subtitles are English/Japanese/Chinese during the live streaming
Q. What is the best streaming spec required in Mobile and PC?
A. Please refer to the information below
▶ PC: Mac OS 10.12 + / Windows 7+
▶ Mobile: iOS 13.6+ / Android 8+
▶ Browser: Chrome 97+ / Safari 13.1.2 / Firefox 39+ / Edge 97+
▶ Speed: Minimum 20Mbps internet connection
Q. What are the supported video quality/resolutions?
A. Video resolutions are supported as 1080P, 720P, 540P, 480P, 360P / AUTO’. please read the details below
▶ 1080P, 720P, 540P, 480P, 360P / AUTO
- Please make sure you have access to internet speeds of 20Mbps or higher for the best connection. When using a public line, connection may not be stable even if the speed is 20Mbps or higher.
- Data usage may increase when streaming with 3G/LTE.
- Video resolution option is not available on iOS, and will be set to AUTO depending on the network connection speed and stability.
- Connection or play may not be stable on systems lower than iOS 13.6. Please make sure to upgrade to 13.6 or higher.
- Mirroring can be used depending on your mobile device or TV functions. Please refer to your device manual for more information.
- Your viewing experience as well as image and audio quality may be affected by the user’s network/data environment and other external factors.