Q. What are the tickets for SEVENTEEN in CARAT LAND Online streaming?
A. Kindly refer to the information below
[MEMBERSHIP ONLY ticket]
▶ HD Multi-view + Sound check 60,000KRW (VAT incl.)
▶ HD Multi-view 49,500KRW (VAT incl.)
[General ticket (to all customers)]
▶ HD Single-view 49,500KRW (VAT incl.)
※ Only one ticket per one account can be purchased, same concert date tickets cannot be purchased more than one. (1 account cannot have two tickets)
※ MEMBERSHIP ONLY tickets are only available to SEVENTEEN GLOBAL OFFICIAL FANCLUB CARAT MEMBERSHIP(as known as Membership) holders.
※ To ensure your membership benefits, please make sure your Membership to remain not expired, to avoid any disadvantages on the date of the concert/streaming. Please double check your expiration date of the Membershi
Q. How does sound check streaming will be performed?
A. Kindly refer to the information below
- Sound check streaming of 2021 SVT 5TH FAN MEETING is part of the rehearsal that will be streamed online as live, only HD Multi-view + Sound check ticket holders can view this part.
- During the sound check streaming, it will be performed as HD single-view
Q. How can I watch SEVENTEEN in CARATLAND?
A. Please follow the steps below!
1) Login from Live streaming page with “Weverse Shop” account.
- Live streaming page: https://venewlive.com/concerts/svt-caratland/
- If you purchased your streaming ticket via SNS account, you must login with your SNS account from the streaming page.
2) On first login, you must set your Nickname that you will use on chat
3) Click the “Verify/Purchase” button, once clicked, your ticket will be considered as verified and used.
- Please note that you can only watch the streaming after ticket verification is completed.
- If you are using ‘HD Multi-view + Sound check ticket’, you must do ticket verification on both ‘Sound check streaming’ and ‘Main concert streaming’- Once ticket verification is completed, you won’t need to verify again when re-logging in
- Entering the concert will be accessible 1 hour before the streaming begins, Sound check streaming will be 30 minutes before the streaming.
Q. I am having a problem watching it. Where can I ask for help?
A. Depending on the issues, please follow the instructions below.
*Live-streaming view issues or inquiries (verification, disconnects or etc)
- Please click the question icon on the bottom right of the streaming page to submit your inquiry.
- After the performance, please click the question icon on the bottom right in: https://www.venewlive.com/support , then put the name of the event/performance when submitting your inquiry.
* Payment related inquiries
- Weverse Shop: Please submit 1:1 inquiry through Weverse Shop application under SEVENTEEN shop.
Q. Can I rewatch the live concert again after the show?
A. You may watch the Delay Single-view streaming that replays the ‘Live-streaming’. (※ Delayed Single-view Streaming” is a replay event of the live-streamed performance.)
- To whom: 2021 SVT 5TH FAN MEETING <SEVENTEEN in CARAT LAND>
- Date : 2021 8/15 (SUN) 10 AM (KST)
2021 8/14 (SAT) 6 PM (PDT)
2021 8/14 (SAT) 9 PM (EDT)
※ Delay Single-view streaming does not include sound check streaming
※ Delay streaming will be performed as HD single view only
Q. When 2021 SVT 5TH FAN MEETING <SEVENTEEN in CARAT LAND> Gift Emblem will be given?
A. I will be issued all at once after 2021 8-11st (Wed) 6PM (KST), If you have cancel/refund your ticket before the streaming begins, gift will not be given
Q. How many devices can watch the streaming?
A. Up to two devices are supported to watch the streaming per account.
Starting from the third device, the first device will be automatically logged out.
Q. I wanna cancel/refund my ticket.
A. You may cancel/refund your ticket until one hour before the start of the concert/show at ‘My > My orders.
Refund/Cancellation will be closed by one hour before the start of the concert, once it’s closed, will not be refundable regardless whether you watched the streaming or not.
If you purchased a ticket for HD Multi-view + Sound check ticket, refund/cancellation will be closed by one hour before the start of the Sound check streaming.
Q. How can I use the subtitles?
A. You may select the subtitle from the bottom right of the player. If none is chosen, subtitles will not be shown.
During the main concert and sound check streaming, supported subtitles are English/Japanese/Chinese.
Q. What is the best streaming spec required in Mobile and PC?
A. Kindly refer to the information below.
▶ PC: Mac OS 10.12 + / Windows 7+
▶ Mobile: iOS 13.6+ / Android 8+
▶ Browser: Chrome 70+ / Safari 13.1.2 / Firefox 39+ / Edge 42+
▶ Speed: Minimum 20Mbps or more, internet connection
Q. What are the supported video quality/resolutions?
A. Video resolutions are supported as 1080P, 720P, 540P, 480P, 360P / AUTO’. please read the details below
- Please make sure you have access to internet speeds of 20Mbps or higher for the best connection. When using a public line, connection may not be stable even if the speed is 20Mbps or higher.
- Data usage may increase when streaming with 3G/LTE.
- Video resolution option is not available on iOS, and will be set to AUTO depending on the network connection speed and stability.
- Connection or play may not be stable on systems lower than iOS 13.6. Please make sure to upgrade to 13.6 or higher.
- Mirroring can be used depending on your mobile device or TV functions. Please refer to your device manual for more information.
- Your viewing experience as well as image and audio quality may be affected by the user’s network/data environment and other external factors.