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I'd like to change the shipping address for my order.
You can change the shipping address in My Orders page.  Please note that you can only change it after the payment is complete.  ■ How to change your sh...
Sun, 4 Sep, 2022 at 9:05 PM
I'd like to change the product I ordered.
If you want to change the product after you placed the order, please cancel it and place the order again.  Please note that you can only cancel the order a...
Sun, 4 Sep, 2022 at 9:06 PM
How do I cancel my order?
If you'd like to cancel your order after completing payment, please follow the steps below.  ■ If payment is completed You can cancel your order vi...
Tue, 22 Nov, 2022 at 4:58 PM
How long does a refund process take?
■ In South Korea: Within 7 business days ■ Outside South Korea: Within 14 - 30 business days ※ Please note that the cancellation process may take time ...
Sun, 4 Sep, 2022 at 9:08 PM
I cannot find anything from my order history.
You can view 1 year's history of your orders via [My > My Orders].   If you need to check an older history, please contact Weverse Shop Customer Ser...
Sun, 4 Sep, 2022 at 9:09 PM
I've been charged a price different from what I paid when I ordered.
If you're paying from outside South Korea, the order price and charging price may differ due to the exchange rate or overseas transaction fee. Please co...
Sun, 4 Sep, 2022 at 9:09 PM
What happens if I cancel the order that I paid with Weverse Shop Cash?
Your Weverse Shop Cash will be restored immediately once you cancel the order.  The expiration period of Weverse Shop Cash will be restored as well.
Sun, 4 Sep, 2022 at 9:10 PM
I'm having trouble paying with GrabPay.
When GrabPay fails to process, you can contact GrabPay to solve your problem faster. ■ GrabPay customer service: https://help.grab.com/passenger/en-my/1...
Sun, 4 Sep, 2022 at 9:11 PM
I'm having trouble paying with PayPal.
■ Shipping within South Korea According to related Korean laws, a PayPal account with a South Korean address cannot pay for a product shipped domestically ...
Sun, 4 Sep, 2022 at 9:12 PM
I'm having trouble paying with mercado pago.
When mercado pago fails to process, contacting mercado pago directly may solve your problem faster. ■ mercado pago customer support: https://www.mercado...
Sun, 4 Sep, 2022 at 9:13 PM