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I cannot open the QR page.
Only those who are given a QR code can access the page, using the code printed on the card.  You may be unable to access the page if you're using an in...
Sun, 4 Sep, 2022 at 10:05 PM
I'm having trouble checking the reward I got after QR verification.
After logging in, go to [My > My NX > Activities and Rewards] to check out the rewards.  If you still have trouble finding the rewards on the page, p...
Sun, 4 Sep, 2022 at 10:05 PM
How long do I have to verify the QR code of a CD/album?
You have up to 1 year after the release of the album, regardless of the purchase date.  Please make sure to scan the QR within the expiration period to par...
Sun, 4 Sep, 2022 at 10:06 PM
I'd like to change the currency.
We support KRW, USD, and JPY. You can change the currency following the steps below.  ■ Go to [More > Currency]. 
Sun, 4 Sep, 2022 at 10:07 PM
I'd like to change the language.
We support Korean, English, and Japanese. You can change the language by following the steps below.  ■ Go to [More > Language].
Sun, 4 Sep, 2022 at 10:08 PM
I want to take a look at other artists' shops.
You can choose other artists' shops via [More > Artist and Shop].
Sun, 4 Sep, 2022 at 10:08 PM
What name should I enter when I sign up for a membership?
Please enter your name on your ID card.  When you participate in an event or a concert, your name used for purchasing the membership must be the same as th...
Sun, 4 Sep, 2022 at 10:09 PM
I've made a mistake when I entered my name.
Once your name is entered, you cannot change it.  If you haven't used the membership benefits yet, please cancel your purchase and place your order aga...
Sun, 4 Sep, 2022 at 10:09 PM
I changed my legal name, and I need to apply it to my membership info.
If your name has been changed due to legal reasons such as marriage, you can change your name in the membership info.  Please submit a ticket with document...
Sun, 4 Sep, 2022 at 10:10 PM
I'm having trouble entering my name in the membership info.
You can enter your name in Korean, English, or Japanese when you join a membership.  However, you need to set up your language to Japanese if you want to e...
Sun, 4 Sep, 2022 at 10:11 PM