If your Weverse Shop Cash was not collected after one of the cases below, please contact Customer Service. 


- Purchase of Weverse Shop product: Your product has been shipped, with a set amount of Weverse Shop Cash. 

- QR verification event: You have completed Weverse Shop QR verification after purchasing a Weverse Shop product.

- Weverse Card: You have purchased a product with a Weverse Card

- You have participated in a Weverse Shop event/promotion.